LensesrxReviews of lensesrx.com

Just don't waste your time. First they take your payment and then you get an alert the product is on back order and they try ad switch you to another product (this should be illegal for all online retail e.g. Selling an item they don't have and don't know when they will....). Then they can't understand why someone would have a different shipping address than billing address. Come on people, this is 2017. Gifts? Delivering to work? Moved house? Virtual mailbox?. Trust me when I say you want nothing to do with their customer "service" department.

I ordered frame YSL on March 4. After three weeks I still didn't get it. I tried to contact costumers services numerous times and have been promised by them, that I will get the frame early this week, I was told that the frame was shipped out and I'll get it in a few days. They could not provide tracking # and no eyeglasses was delivered as of yet. I think reason is that the LensesRx raised the price for a $100.00 for the same frame, no top of it Customer Service is very rude and obnoxious. I report to PayPal and open dispute as well. Stay away from LensesRX.com, take your business some where els. Save your time and money. This company not worth your time. Got my money back.

I ordered by glasses January 8. I still don't have them. I have been promised them early this week, but promises and no eyeglasses. Customer Service is so rude.

Be careful ordering glasses from these people. I ordered some sunglasses from them, but they were back ordered for over a month. They don't let you know that until after they process your credit card. This is a very shady business practice and I've never experienced this with another online vendor. They have the decency to let you know that an item back ordered and won't process it or even give you a chance to not continue with the credit card processing. LensesRX just takes your money first and then tells you later that they don't have it. Then you have to wait a long time for your refund. How dare they do that? I will file a complaint with the Bettter Business Bureau and whatever other consumer rights organization about their shady practices. When I talked to a supervisor there, she just said that she's sorry and that's how they process orders. I asked to speak to someone above her and she said there was no one. I asked for a name and she said she didn't have a name. VERY SHADY...KEEP AWAY!

My first transaction I sent the frames, lenses were great. Fast turnaround. Second pair I bought their frames.paid for expedited shipping - discovered its not really a good idea to buy frames from their website. too many measurements are missing. ordered a third pair (to use up my credit) paid a little extra, waiting, waiting, a couple go rounds with customer service, where are the glasses in production, one cs person was so great she offered to upgrade my shipping to priority- the glasses were ready to ship - never happened. They were shipped first class.... OH AND NOW THE POST OFFICE HAS LOST THE PACKAGE!!!!

The buying process is fine, but dealing with customer service is another story. If you purchase the Extended Warranty expecting it to be an extension of the Standard Warranty, get ready to be surprised! Nowhere on the website (or within any documentation) does it state you will void/opt out of the Standard Warranty by purchasing the Extended Warranty (even though it plainly states that the Standard Warranty is "Included With All Purchases") . All I wanted was for them to honor their warranty with a lens replacement due to one lens having the wrong prescription and was denied because I bought the Extended Warranty (my request was made after the 60 day period - they were a spare pair I didn't wear for a while). However, it shouldn't have mattered since the Standard Warranty has a Lens Warranty within that states "Prescription accuracy is guaranteed for the lifetime of the lenses." Constant arguing and telling me I was wrong even though they avoided the truth I copy and pasted from their own website made it so I ended up refunding; which is fine by me because they lost more money than I did due to also having the prescription lenses replaced once before, since the original order was not delivered accurate (it was within the 60 days stated in the Extended Warranty). I was actually told that I opted out of the Standard Warranty! This definitely screws the customer and the company itself, and makes for unneeded frustration. I'll never shop with them again, and I'll never suggest their services due to crass customer service and just plain lying about their own warranty. Two big issues in my book.

I would have given zero stars if that was an option. I ordered my glasses online, which I've never had a problem with prior with other companies. They arrived about three weeks later, but the wrong color frame was sent. I called customer service to request an exchange for the correct frame, and they were very rude. They wanted me to read a code from the frame itself but it was unclear and I couldn't read it. The rep stated she couldn't verify I received the wrong frame any other way. I explained I would send them back and they would see they were wrong and then could exchange them. Finally she agreed if I sent her pictures to prove they were wrong she would send me a return label. I sent the pictures and no label was sent. At this time I opened a paypal dispute because I didn't think I would ever get the right frames or my money back. They sent me a return label after paypal emailed them. Upon receipt they emailed me to say they received the glasses back and confirmed the frame was wrong, but would not process the exchange unless I cancelled my paypal dispute. I said that is not how paypal works, once you send me the right glasses I close the dispute by accepting paypal payments you have agreed to abide by the paypal buyer/seller agreement. Tabitha at lensesrx said she wouldn't do that and she wouldn't refund me unless I cancelled, again very rude encounter. I escalated the dispute to a claim and received a refund from paypal. I will never order from this company again, they operate in an unethical manner and their customer service department is awful.

I paid for express shipping, and my order had been 2 weeks since placing the order and still not received anything. So i called to ask. The lady was snappy with me and and cut me off in mid sentence. She was aggressive what her questions very very rude. She said they had been 'trying to contact me' since my billing address did't match, yet I had not received any emails or phone calls from them. I asked her ' stop being rude please' and she responds with 'sorry for the miscommunication'. I will never go back again, do not do business with this company!