LensesrxReviews of lensesrx.com

Lensesrx is very bad business. My son's frame got broken by them but when I emailed them, they didn't agree but saying it wasn't broken when they had it. I will never mail my frame to them any more.

Buyer be very aware. I sent in a relatively new Ray ban frame to have lens put in and after waiting through a delay I get them back. The frame temples had been discolored as if to much heat had been applied and get this I didn't contact them at all. I accepted the fact that I should have believed the reviews that were so negative. 3 months went by and last week I get a email unsolicited from Jake States yes that's the name he used from LensesRX stating he wanted to help me with my problem and make it right. Folks I never contacted them about the issue! So I told him what they did to my frames. He says the pictures they took showed wear so if that's true why did he send me and email saying they wanted to correct the problem. Bottom line he asked me to send photos. Why if they already had photos that they took? Then he says he can get me a new frame for additional $75, I can get my own frame for less than that. Then I told him no thanks and that I would simply warn as many people as I can to be very aware of what they might run into. He really got upset and told me that he was willing to LIE to his distributor to get me another frame but now he was mad at me (lol). I still have these emails he sent me and since some were like time stamped 1am I know this operation is truly a small operation. So Thanks again Jake State for nothing.

Sent these idiots 3 pairs of frames for new lenses in the same box. They pull out 2 pairs and throw the box away without looking for the 3rd set in the lacking material. $225 pair of frames lost due to this idiocy. Use any other online lense replacement service but not LensesRX.

Sent them a payment to be followed by the frames. Decided not to send, asked for a refund. They refused. Sent a Paypal payment to change the order with their frames. They ignored the payment and when I inquired, they said I didn't pay. Had to send the Paypal receipt, Glasses came today and the frames were substituted. I would avoid this company.

I purchased 3 pairs of glasses and returned 2 pairs. I never got notified of a refund. When I asked they just told me the date. When I looked in my paypal account, it seemed like I barely got a refund. I asked the company for detail and then they told me about a whole bunch of charges they took out of my refund like taking the lens out of each pair, paying for shipping (although I paid to return) etc. I complained but they said the return policy was on their site. However when they issued the RMA etc. they never said anything about the heavy amount of fees taken out of the return - they made it sound like a seamless and generous return policy. Absolutely not. They should have been transparent about their return policy and have issued a return receipt that was detailed. I would not deal with them again. There is a lot of competition in this area now and I would seek out more above board companies.

I literally cannot describe how horrible the customer service is here. I had a simple mix up--they double charged my PayPal for an add-on--and my continual requests for help (or even clarification) were met with open hostility. The phone number they list did not lead to them, it went to a string of adds for medic alert jewelry and Bahamas timeshares--but rest assured. The twenty minutes on the phone I spent waiting to be connected is me "lying." I have never had a sketchier experience and I have bought several pairs of glasses online with wonderful shops. I could not make this clearer. This company is run by self-obsessed bullies who, forget the concept that the customer is always right, don't even think they customer exists or has feelings. If I could grade them zero stars I would without a second thought. They should be ashamed at how poorly I have been treated.

I sent back and pair of frames that were defective, and the manager by the name of Tabitha refused to process a full refund and ended up keeping a $9.99 shipping fee even though before I sent the frames back I addressed this to the representative, and paid for my own shipping back to them even though they were supposed to pay for shipping if an item was defective.

Bought a pair of glasses and decided to exchange. Had to call customer service a few times while doing so and talking to customer service was horrible. Instead of listening to me or helping me, I got told to be quiet and that I was rude. I found myself battling over phone instead of getting what I needed done. I am not a bad person, but I think anyone can agree when you are a grown person being told to shut up and listen by customer service it is hard to keep your cool. I would never recommend this company