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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Patricia
Nov 25, 2020
Everything went relatively well except…
Everything went relatively well except for the problem I had trying to transmit the prescription
Report
Richard S.
Nov 25, 2020
I ordered prescription reading glasses
I ordered prescription reading glasses. I don't know why you can't make the simplest of lenses. This is the second time you have tried to fix the problem, I don't know why you can't get it right. I sent you my brand new prescription that I received on October 5, 2020. Yet, instead of getting prescription reading glasses I got junk. And you did it two times. Absolutely no excuse and I intend to get my money back. I will never use you for anything ever again. Total and complete waste of my time.
Report
Ryan
Nov 25, 2020
They promoted a 20% savings that they…
They promoted a 20% savings that they refuse to honor.
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Clive H.
Nov 25, 2020
Very helpful staff
Very helpful staff, accurate ordering, fasr shipping and affordable prices.
Report
Dion B.
Nov 25, 2020
LensDirect is the bomb dot com!!!
LensDirect is the bomb dot com!!! Fast turnaround, great value, high-quality lenses, and communicative customer service! I'll be a customer for a long time to come!
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Susan I.
Nov 24, 2020
good service good value
good service good value
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Pat H.
Nov 24, 2020
i was down to 5 days of contacts…
i was down to 5 days of contacts ordered they were here within 3 days. Thank you
Report
Kevin G.
Nov 24, 2020
Wrong RX...
Rx was wrong in both eyes when I received my glasses. I’ve reached out to my assigned representative twice asking for resolution, but I still haven’t received a reply. Waste of time and money.
Report

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