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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Da David B.
Dec 10, 2020
Quick and efficient!
Quick and efficient!
Report
Christopher F.
Dec 10, 2020
Never received
The first time we ordered, we had no problems. However, this time my contacts never arrived or were lost??? I plan to be calling to hopefully fix this.
Report
Mike
Dec 10, 2020
Competent service
Competent service, competitive pricing and a functional website. Seems like a simple thing but opticontacts.com doesn’t have any of those. LensDirect.com has been a pleasure to do business with.
Report
MARIETA P.
Dec 9, 2020
Best choice
I switched Lensdirect earlier this year and I can’t be happier. The auto refill, fast delivery, and accuracy of the order makes it easy for me. Highly recommend to others
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CB
Dec 9, 2020
Very simple transaction
Very simple transaction, no hassle!
Report
Selina M.
Dec 9, 2020
Contacts came super fast
Contacts came super fast and got a discount as I ordered during the Black Friday sale. They also came sooner then I expected so I was super pleased as I was completely out of contacts. Also purchases transitional contact lenses that I quite like. I will definitely be reordering per the subscription.
Report
Mike D.
Dec 9, 2020
Product,customer support and ship time…
Product,customer support and ship time is excellent. However,the prices are kinda high. The only reason I ordered was because of the 20 percent off special.
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Sarah J.
Dec 9, 2020
Slow shipping/processing
Slow shipping/processing. No way to option Rx for customers.
Report

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