Sergio
Alex provides fantastic customer…
Alex provides fantastic customer service. Alex helped me with my order and was very quick to respond and to do it. She also treated me very kindly and respectfully.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Sergio
Alex provides fantastic customer service. Alex helped me with my order and was very quick to respond and to do it. She also treated me very kindly and respectfully.
Cheryl B.
Great response time!!
leonard
Great service rep, explained very clearly what issues were with my order. I did not encounter any upsell pressure, just honest assessment .
jose R.
Excellent service and attention provided by Sheena! Took care of my call and solve the issue in no time. Thanks for the help.
Mario Petrella - Singer / M.
Leana helped me navigate the web site to complete an order for multiple pairs. Thanks!
Dawn F.
Had an issue with my prescription and Leana was very helpful in answering my question.
Ira W.
Olivia Mark was courteous, fast, knowledgeable and in all ways excellent. Thank you!
Nick L.
I've used lensdirect for the last three years. While every interaction I've had so far has been positive, my recent interaction with Duval went flawlessly. They were extremely helpful and efficient, and went above and beyond what I expected, thanks again!