Ursula W.
Dornio was most helpful in his quick…
Dornio was most helpful in his quick response to my concern assuring me that all matters were processed and my lens prescription was taken care of & that my order was in process!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Ursula W.
Dornio was most helpful in his quick response to my concern assuring me that all matters were processed and my lens prescription was taken care of & that my order was in process!
Pete S.
Olivia rapidly responded and worked everything out on my order which I messed up. Appreciate the customer service excellence
Johnny T.
Olivia was absolutely amazing with customer service for me today. She immediately resonated experience and was extremely quick with results. This customer service experience with Olivia has given me an impeccable impression of Lens Direct.
Rachelle
Unable to perform online exam because phone did not meet specifications. Contacted customer service and the representative Warren quickly refunded what I was charged. Very nice and helpful. Thanks so much for your help :)
Kari F.
I accidentally did not activate the discount code to my order. The Rep was able to apply it for me with no hesitation. In addition, I only waited one minute before I got to speak with a real person which I greatly appreciated!!! Definitely will use LensDirect.com again.
Shannon
My second time ordering no from the company. Representative was quick and effective in correcting my order. Thank you !!!
Brianna C.
Claire was so prompt and helpful. She understood my situation and was very kind a courteous. Will definitely be coming back to order!!
MJK
I was very impressed with how easy it was to order my contacts with Lens Direct online and the price was amazingly low compared to my eye doctor’s office. Additionally I was amazed with the customer service. When I placed my order, there was difficulty reading the prescription so they requested that I resubmit it. Alex immediately confirmed that it was received, they were able to verify and, consequently, the order was placed. All of this was done within a 24-hour period. Great job Alex! I highly recommend Lens Direct.