LensDirect.comReviews of lensdirect.com

I have ordered from This company multiple times and haven’t had any issues until this most recent order. I have signed up for auto ship so I don’t forget to order my lenses. My auto order was placed exactly one week ago. This entire week it has said “pending inventory”. No one has reached out to me to explain why or even let me know what’s going on. I have reached out and no one is responding. I have now run out of lenses due to waiting on this order and had to order from another company and PAY for rush shipping. I will no longer be doing business through Lens Direct.

Update! The day after the bad review i received my Perfect glasses! I WILL USE THEM AGAIN! Thank you Lensdirect.com, keep your costumers updated!

I had to fix a payment issue with an order I placed, and Kissel, whom I spoke with on the phone, was very helpful. She helped me fix the problem, allowing the order to go through. I really appreciate her time, and in general, LensDirect has been a great site to buy contacts!

Warren was quick & responsive in getting updates on my order while their online tracking system is down. Friendly and very helpful.

The finished product quality was very good as was the price and value. But the reason I only gave them four stars is that LensDirect mailroom is rather lax and doesn't scan in the frames you send them for three or more days after they get them. Folks, how hard is it to scan the barcode when they receive the frames from the post office? Other than that they were fine.

I placed an order with Lens Direct for glasses, but discovered that they were unable to produce my prescription due to the prism value. Natasha assisted me on the refund process and she provided great customer service.

I spoke with Warren Lewis today 3/8/23. What a nice man! So professional and so polite! I had a couple of questions regarding my contact lenses that I received on 3/7/23. He explained the return policy if I ever needed to return my contact lenses, and he explained the handling and insurance included in my bill which I was not aware of. He explained everything in depth which put me at ease and in such a way that I hope I get him again in the future if I have any questions. I was very impressed with the level of service that I received from him. Great employee and an asset to LensDirect!

I’d give them a negative 10 but it’s not an option. It says 30 day money back guarantee but that’s if the box is NOT opened! How you supposed to tell if the box can’t be opened. They had my prescription so not being an eye doctor, I thought they could tell the frame size, lense prescription, and everything else since it’s wrote on there. Well as it turns out, they don’t honor the guarantee, they don’t know what size glasses will fit, they don’t care, they don’t exchange, they got your $400 and that’s all they want. Too bad so sad!! AVOID these people! They will take ur money and leave you without glasses and no way to come up with more $$ to get any. Of course they did offer for you to buy MORE!!!