LensDirect.comReviews of lensdirect.com

May 10: Placed an order after entering my frame's manufacturer and type to make sure LensDirect could work with them, requested a box, and uploaded my prescription. The company accepted my frame information, verified my uploaded prescription and and billed my credit card. I received the box a few days later, followed instructions to mark the lenses with permanent marker to show my pupil location, and mailed the frames to LensDirect. May 23: Online order status said they were still waiting on the frames. I called customer service, an agent said they had received the frames, and it would take about 2 weeks to process. I received an email confirming receipt of the frames. June 10: Online order status still said they were waiting to receive the frames, so I called again. I was told they were cancelling my order because of "frame details." (No other explanation was provided; these are brand new frames, and my prescription was for a simple bifocal lens.) I could have bought the frames with a bifocal lens installed, but I relied on LensDirect's confirmation they could put my prescription in these frames. The frame manufacturer only inserts prescription lenses at the time the frames are purchased, so I am no longer able to get prescription lenses installed through them. I relied on LensDirect, and I have learned they are unreliable. 6/16/2023: My frames were returned. Unfortunately, I now have permanent marks on the polycarbonate lenses that came with the frames because I followed LensDirect's instructions to mark the location of my pupils. I have washed the lenses with soap and used eyeglass cleaner to lighten the marks, but they are still visible. Be aware that if LensDirect cancels your order, the lenses you send in may be similarly damaged upon return.

Selwyn made my day! This was my third call in trying to resolve an issue with my contact order. Thank goodness Selwyn was the one to answer my call yesterday. He listened to me, we discussed some options but then he was able to resolve it so quickly. Thank you Selwyn.

I had an overall great experience with Lens Direct. When setting up my online account to purchase contacts, I made a mistake. I reached out to the help support staff. Lenora reached out to me in a timely manner and was a great help. She was so sincere in helping me fix my account. I appreciate the great customer service.

I see a lot of bad reviews, but I have had no issues personally so far. This is my second experience with LensDirect and Daisy has been super helpful with my frame troubles. I was unable to have my order complete due to the frame type, so I will be getting my frames back for free. Not only that, but I get to keep my discounted price and got help finding the right replacement frames for my order and a new shipping label for my ease of shipping! I hope this second order goes as smoothly as it seems it is! :)

I placed an order and then received a discount code. I reached out to customer support and STARR applied the code to my order. This was great customer service. Thanks STARR!

I will never use this service again. The upload prescription failed after many tries. When I tried to call, I got an obnoxious pre-recorded sales pitch for some medical device. I just wanted to Buy Contacts. Never again! Also then they harass you when you write a bad review. Say they don't understand the issue. Really?

Keisha was very responsive and helpful. I accomplished everything I wanted to in a short amount of time.

Great customer service. Bibi understood by question & made the adjustments. She saved me money too!!