LJ
Absolutely horrible experience
Absolutely horrible experience. I bought a pair of sunglasses that were prescription. They were sent to me crooked and overstretched so they couldn't even stay on my face. I reached out to the company and was sent a label to return the glasses to be fixed. I did so and they were returned back to me just as crooked as before. I also sent a pair of glasses to have lenses replaced. After over 1 month they too were sent to me overstretched and crooked so again could not stay on my face. Would never use this company again. Edit: July 3. The company reached out offering to send me a new pair of frames if I sent back my old pair. I said no because I like my frames (which is why I just had the lenses replaced before). They've also already "fixed" my sunglasses from another order and they came back still crooked. I declined their offer for new frames and then they gave my a refund. The refund was not given prior to my first review. The only thing offered prior to my first review was to send back my glasses to have the frames realigned.
Response from LensDirect.comJul 3, 2023
Hello LJ, We appreciate you sharing your feedback. We believe in providing quality work and I’m sorry to hear that our customer service wasn’t up to our usual standards. Upon review, I noticed that a full refund has been processed for the inconvenience and should take about 3-5 days to reflect back onto your account. Again, I’m very sorry about the situation and please contact us at 1-800-536-7111 if you have any questions or need anything further. Regards, LensDirect Customer Happiness