Linda E.
Nyah is always so helpful
Nyah is always so helpful. I have been displaced due to the recent fires and Nyah made ordering so easy. Thank you!!!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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11,626 approved reviews, newest moderated first
Linda E.
Nyah is always so helpful. I have been displaced due to the recent fires and Nyah made ordering so easy. Thank you!!!
Sam
I used lens direct for new lens for existing sunglasses. It took a little longer than I hoped to get them, but price was good and they came back great. I placed another order to replace lenses for another pair of sunglasses and glasses. Just checked in on status with Kayla and she quickly answered my questions and helped manage expectations on timing.
Response from LensDirect.comSep 12, 2023
Dear Sam, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
Barbara N.
Great customer service. Nyah was very helpful.
Abby S.
As always wonderful. Easy and fast. Kurshel assisted me and she was a pleasure
AJ S.
Nyah Roberts helped me with merging multiple accounts very quickly and informatively. Great experience.
Stacey
Natasha was very helping in completing my order and helping to add a prism prescription. She responded quickly to my questions and was extremely helpful!
Larry
They are a great company to work with. There was an issue on my end with my prescription there were easy to work with and very helpful. Kissel was an excellant representative, courtious and answered all my questions.
James L.
I had a problem with a order that was suppose to be canceled. I got charged anyway . I called and got it tsken care of immediately. Thanks for all the help.