LensDirect.comReviews of lensdirect.com

Bibi was quick and helpful!

When I called in about a mistake on one of the contract lens that was sent, Kayla resolved the situation without any hesitation or inconvenience placed on me. That kind of customer service is rare today and I greatly appreciated it!

Kayla helped me get my order redelivered to the correct address and followed up with a call back just as she promised. Great customer service, thank you. Dave

Nyah was professional and very helpful. She was patient with my questions and I feel good about how my issue will be resolved. Great customer service!

Helped me very quickly to resolve my issue.

Warren helped me fix my issue with my card extremely quickly and professionally.

Still haven't received my frames I sent to have the lens replaced. After the 10-12-day window passed, I called every week to check on the status of the lens creation. Each and every response was, "we elevated your order's priority" or some variation of "your order will ship by the end of the week." There was one call where the customer service rep who verbally guaranteed delivery the week after. Seeing the company is still in possession of my frames without me having access to it (in addition to my payment for lens), I would think what LensDirect did here was quite literally the textbook definition of criminal theft. Would not recommend, and instead, work with a local optician, even if it's a bit more expensive.

Oneil helped me with my "lost" order. Thank you.