LensDirect.comReviews of lensdirect.com

In speaking with Karielle through the chat. She helped solve my issue quickly.

Bibi answered my question very quickly.

Bibi was extremely helpful

Great customer service! Had a great experience dealing with Kimia. My issue was resolved immediately!

I sent my frames in to be relensed and it was taking longer than I was told it would. I followed up and was told it was just taking longer to get my lenses made, followed up again and was told the machine broke my frames. After I finally got my glasses back after 3 months the lenses weren't right. Back they went for another 7 weeks and the lenses are still not right. I'm going to a real store. The customer service was great even though I had to go to a real store to get "measured" so they can make my lenses.

Keisha was very helpful in making my replacement lens purchase as easy as possible. She also offered the latest discount on my purchase. I will definitely make LensDirect my first choice for future lens needs

I had to return new glasses from LensDirect because the prescription was incorrect. I should have called them first about this issue, to get a free return label, but instead, I paid the postage myself. The company did not recognize the tracking number and did nothing with my return. Kayla fixed the problem and gave me a prompt status update. Thank you, Kayla.

Karielle was a wonderful and refreshing customer support rep . She was Patient and kind to helped with all that was asked of her. I taught a Business Class for 15 years and she was absolutely everything I hope in was able to teach my students about Customer Service. Thank you so much Karielle