Tiffany J.
Daisy was great!
Daisy was great!
Response from LensDirect.comDec 6, 2023
Hello Tiffany, Thank you for the positive feedback! Best, Natasha B. LensDirect Customer Happiness

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Tiffany J.
Daisy was great!
Response from LensDirect.comDec 6, 2023
Hello Tiffany, Thank you for the positive feedback! Best, Natasha B. LensDirect Customer Happiness
Diana A.
Daisy was extremely professional, she answered all my questions and helped me update my orders in order to expedite the process. I am very satisfied with her customer service.
Response from LensDirect.comDec 6, 2023
Hello Diana, We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. Regards, Natasha B. LensDirect Customer Happiness
Tracy G.
Kayla was great! I appreciate her professionalism and response time!
Response from LensDirect.comDec 6, 2023
Hi Tracy! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Natasha B. LensDirect Customer Happiness
Debbie L.
Daisy was very responsive and helpful. She responded to my questions quickly. I am very pleased and impressed with the customer service that I received from Daisy at LensDirect!
Response from LensDirect.comDec 6, 2023
Dear Debbie, It’s lovely to hear your kind words of appreciation for our hard-working staff at LensDirect. Thank you for choosing us. We hope to serve you again soon. Sincerely, Natasha B. LensDirect Customer Happiness
Yvette
Kayla was very sweet and helpful
Response from LensDirect.comDec 6, 2023
Hello Yvette, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Best, LensDirect Customer Happiness
Dave K.
I was hasty in canceling and order and LensDirect was kind enough to take me back. Thank you LensDirect and especially Mr. Paul. R, Dave Kimble Manchester, WA
Response from LensDirect.comDec 6, 2023
Hello Dave, We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. Regards, Natasha B. LensDirect Customer Happiness
Kal
Kimia was super helpful in getting my order completed!
Response from LensDirect.comDec 6, 2023
Hello Kai, Thanks for sharing your rating with us and the community. Regards, Natasha B LensDirect Customer Happiness
Diane K.
Kayla was very helpful and patient with me. She explained everything to me and assisted in ordering me the lenses I need.
Response from LensDirect.comDec 6, 2023
Hello Diane, Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Best, Natasha B. LensDirect Customer Happiness