LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Adrian H.
Jan 2, 2024
Very friendly and polite
Very friendly and polite. Knowledgeable and informative!
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April
Jan 2, 2024
Nyah was very helpful Professional and…
Nyah was very helpful Professional and took her time to take care of the matter. Her tone on the phone was very pleasant and delightful. She was very knowledgeable of her job and how to assist me. She had great customer service skills.
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Devon S.
Jan 2, 2024
Great Customer Service!
The customer service provided by Nyah was excellent. She was quick to understand my issue and provide a solution to get them resolved. I appreciate Nyah's patience as well as the friendly service provided.
Response from LensDirect.comJan 26, 2024
Dear Devon, Thank you for your gracious words! We’re delighted to hear you enjoyed Nyah's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon! Warm regards, Natasha B LensDirect Customer Happiness
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JB L.
Jan 2, 2024
Karielle was on top of the issue and…
Karielle was on top of the issue and resolved it with no problem. A pleasure doing business with her.
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HXK
Jan 2, 2024
Warren took care of all the issues
Warren took care of all the issues. Merged our order and Sign-in page without difficulty. Made sure everything was in order including our vision test upload. Finally, he walked me through the PD test online.
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Rick H.
Dec 30, 2023
Poor customer service
Poor customer service. Glasses returned with one nose pad missing and nose pad insert bracket damaged. Unable to fix. Contacted the company to try and rectify with no response. Guess once they have your money you are on your own! Received the reply below on January 24, 2024 committing to making things right. Three weeks have gone by and, as of February 15th, no contact has been made by the Company.
Response from LensDirect.comJan 24, 2024
I sincerely apologize for the inconvenience you've experienced with our service. It's disheartening to hear about the issues with your returned glasses. This is certainly not the level of service we strive to provide, and I understand the frustration you must be feeling. I want to assure you that we take your feedback seriously, and I'm committed to addressing and rectifying the situation. I will personally look into this matter and ensure we find a suitable solution. Your satisfaction is our top priority, and I appreciate your patience as we work to make things right. If there's anything else you'd like to share or discuss, please feel free to respond to this email. Thank you for bringing this to our attention, and I look forward to assisting you promptly. Best regards, Natasha B, LensDirect Customer Happiness
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Paul H.
Dec 27, 2023
Stellar Experience with Lens Direct
I have been ordering frames and lens replacements from Lens Direct for a few years now. My latest interaction with Warren from customer support exemplifies exactly why I keep coming back. I had placed the order and attached a coupon code that should have worked, unfortunately, it did not. Literally within a 5-minute chat with Warren, the issue was resolved, coupon applied and the lens order placed successfully. There was no rigmarole, no back and forth, merely a simple exchange of information, a brief apology, and a problem solved. This is stellar customer service and exactly why I remain a loyal customer.
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S B.
Dec 24, 2023
Purchased replacement lenses for…sunglasses.
Purchased replacement lenses for sunglasses. Last week, slightly more than 3 months after receiving them, I took them on a beach vacation. On day one, the lenses fell out of the frame. Nothing broken but they were apparently not sized properly. The company won't fix them because their warranty is for 3 months. By the time I returned from the trip, it was 9 days beyond.
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