LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Kerri P.
Jan 19, 2024
As a first time customer referred by a…
As a first time customer referred by a family member that spoke highly of his experience with orders and quality. As my luck would have it, my order did not make it to my mailbox. Several calls to my local USPS because the package was marked delivered by them, but never was. Emailed LensDirect and Karielle was quick to respond and said she was able to issue a replacement for me at no further cost. She was great to deal and was fast and efficient. Will update this experience once I have received my replacement.
Response from LensDirect.comJan 24, 2024
Hello Kerri, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best, Natasha B. LensDirect Customer Happiness
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Nick
Jan 19, 2024
Kissel was very knowledgeable and…
Kissel was very knowledgeable and patient.
Response from LensDirect.comJan 24, 2024
Hello Nick, We really appreciate you sharing your review of our service. Thank you! Regards, Natasha B, LensDirect Customer Happiness
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Beth D.
Jan 19, 2024
Keisha was so helpful
Keisha was so helpful! She spent a lot of time with me and helped me walk through the order process!!
Response from LensDirect.comJan 24, 2024
Hello Beth, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Best, Natasha B, LensDirect Customer Happiness
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Ricky G.
Jan 19, 2024
Kayla was awesome
Kayla was awesome
Response from LensDirect.comJan 24, 2024
Hello Ricky, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, Natasha B, LensDirect Customer Happiness
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Solange H.
Jan 19, 2024
Excellent!!!!
Excellent follow up and assistance from this team. They worked to make sure that my order was complete and fulfilled in timely manner
Response from LensDirect.comJan 24, 2024
Hi Solange, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Best, Natasha B. LensDirect Customer Happiness
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Lexie H.
Jan 19, 2024
Kurshel was quick and responsive!
Kurshel was quick and responsive!
Response from LensDirect.comJan 24, 2024
Hello Lexie, We’re so happy to have you as a customer. You’re welcome to come again anytime. Regards, Natasha B, LensDirect Customer Happiness
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Brooke I.
Jan 19, 2024
Great experience
a quick, helpful, and pleasant customer service experience!
Response from LensDirect.comJan 24, 2024
Hello Brooke, We’re so happy to have you as a customer. You’re welcome to come again anytime. Best, Natasha B, LensDirect Customer Happiness
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Becky D.
Jan 19, 2024
Great Customer Service
Lens Direct is very honest. I sent a pair of old frames to Lens Direct to place new prescription lenses in them. I received notice that the frames "could" be problematic due to their age and I was offered a full refund with frames return instead, which I opted to do. I then needed confirmation on the refund and contacted customer service. Karielle responded promptly to give me an information about the refund date and specifics.
Response from LensDirect.comJan 24, 2024
Hi Becky, Thanks for sharing your positive review. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company. Regards, Natasha B. LensDirect Customer Happiness
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