LensDirect.comReviews of lensdirect.com

Bibi was great took care of what I needed quickly truly appreciate the time she took to take care of me Much love

fantastic customer service, incredibly patient and kind and helped the issue and called back to follow up to fix a second issue

Karielle was very helpful in getting my lense prescription from my Dr. I has trouble uploading it and getting it.

Bibi was great

BIBI took care of my issue in a very professional and efficient manner. It's refreshing to get answers back so quickly and clearly.

Kissel was very helpful when I had to cancel an accidental order. I was very relieved. Thank you!

Overall experience was a 4 out of 5. Website does not tell you everything you need to know before purchase, and the pupillary distance test (one of them) is not mentioned (on the web site, at least that I saw) before you pay. It also does not work (at least well) with a computer. Cell phone camera works well enough, which is what I wound up doing, but if vision is bad as mine, it is hard to do this without your glasses on, and you need to have them off to do this. if you are extremely near sited like me, and prefer to own a smaller cell phone like I do, you may want to have someone around to assist you with that. Having said the above, I was extremely impressed with the customer service over the phone. I called a total of 3 times, I believe while researching LensDirect and processing my order, and spoke to Nyah the last two times. Both Nyah, and the first rep (sorry, don't have her name, she was very helpful too) were both very knowledgeable , and if they did not know something, they didn't tell you what they "thought" or "believed", rather, they put you on a very brief hold, got the correct facts, and gave them to you. Nayah and the other rep also shared important/relevant information you needed to know prior to your purchase (like the pupillary distance test), that the website is silent on. They also were very patient and helpful. If it was not for Nyah, I probably would not have made my purchase. When I tried the pupillary distance test on my computer, it told me it failed and I would need to get my local optometrist to get me this information, which I would not have spent my time/money on doing and would have just moved on. However, while speaking with Nyah, she explained the test works better with a cell phone and she walked me through the process and was very patient/helpful. In short I give Nyah and the customer service team in general a 5 star, and the website probably a 2.5. Overall a 4 for Lens Direct (so far). I made my order yesterday and shipped my glasses yesterday, but obviously have not had the opportunity to received them back. One other concern I have is they utilize USPS, vs UPS or FEDEX. I have had WAY to many poor experiences with USPS recently (regular mail, expedited, with tracking etc) , and lack general confidence in them. I have real concern that the glasses will make it to Lens Direct and back, and in good condition. Even if the cost was marginally more, I think the LensDirect would do both itself and it customers a service by upgrading its shipping provider to either UPS or FEDEX. Sometime you get (or don't get, when applied to shipping) what you pay for. We will see how things turn out from here but for now a 4 out of 5 with EXCEPTIONAL customer service over the phone. (A rarity these days)

Bibi was very helpful in addressing my issue and getting it fixed in a timely matter. wasn't on hold very long either.