LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Karl C.
Jun 9, 2025
Qick to answer and help with my issues.
Charisma Phillips was very helpful in answering my questions.
Response from LensDirect.comJun 10, 2025
Hello Karl! Thank you so much for taking the time to share your feedback. We're so happy to hear that Charisma Phillips was very helpful in answering your questions. Providing clear and helpful information is a top priority for our team, and we're glad that was your experience. We will be sure to share your kind words with her. Thanks for choosing lensdirect.com.
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California C.
Jun 9, 2025
Friendly service
Just called to find out where my glasses are. Bibi was a great help, efficient and let me know they are not quite finished and will send out tracking a soon as they are on the way. Looking forward to it. My only thing is that we are constantly prompted to review before the glasses even arrive.
Response from LensDirect.comJun 10, 2025
Hello Coco! We're so glad Bibi was able to provide you with great, efficient service! We also sincerely apologize for the annoyance of the early review requests. We appreciate you pointing that out so we can improve. We'll be sure to pass your praise to Bibi and your feedback to our operations team. We hope you enjoy your glasses when they arrive!
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Pamela H.
Jun 9, 2025
Andrew was a great help!!
Andrew was a great help!!
Response from LensDirect.comJun 10, 2025
Hello Pamela! That's so great to hear! We're so glad Andrew was a great help to you. We think he's a great help, too, and we'll be sure to pass along your praise. Thanks for choosing lensdirect.com!
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Joannes P.
Jun 9, 2025
This was my first order
This was my first order. I have several expensive frames with old prescriptions. Your service Excellence . I sent you my frames and prescription, and two weeks later I have “new" glasses. Thank you. I will be using this again for next frames . And thank you NYAH for quick response for Text.
Response from LensDirect.comJun 10, 2025
Hello Joannes! We're so glad we could give your frames a new life and that you're happy with the result. We're also glad Nyah was able to help you quickly. We look forward to serving you again soon!
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Del
Jun 9, 2025
BIBI was kind
BIBI was kind, helpful, and responded back in a timely manner! They helped clarify some questions I had and I appreciate them!
Response from LensDirect.comJun 10, 2025
Hello Del! Thank you so much for taking the time to share your feedback! We're delighted to hear that BIBI was kind, helpful, and responded to you in a timely manner. It's wonderful that she was able to clarify all your questions. We will be sure to share your appreciation with her. Thanks for choosing lensdirect.com.
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SLP
Jun 9, 2025
Very quick response from Mario
Very quick response from Mario
Response from LensDirect.comJun 10, 2025
Hello SLP! We're so glad Mario provided you with a very quick response. We know your time is valuable, and prompt service is a top priority for us. We'll be sure to pass your praise on to him. Thanks for choosing lensdirect.com.
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tina W.
Jun 9, 2025
Kwasi was so professional!!
Kwasi was so patient and kind!!!! I was having a hard time submitting a payment and he worked with me until it was complete! Great customer service!
Response from LensDirect.comJun 10, 2025
Hello Tina! Thank you for sharing your experience! We’re delighted to hear that Kwasi provided patient and kind support while assisting with your payment. At LensDirect.com, we pride ourselves on delivering great customer service, and Kwasi truly exemplifies that.
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Melanie B.
Jun 9, 2025
That was the fastest
That was the fastest, easiest and less stressful customer service experience I have ever had. I told the issue and it was handle above and beyond. So helpful and easy!
Response from LensDirect.comJun 10, 2025
Hello Melanie! We’re so glad to hear your experience with LensDirect.com was fast, easy, and stress-free. Providing above-and-beyond service is what we strive for, and we’re thrilled we could deliver that for you.
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