LensDirect.comReviews of lensdirect.com

DJANNA , was absolutely wonderful and very helpful with my customer service problem thank you very much!

Thank you to DJANNA for her assistance in canceling lens via subscription. When I need a refill, it will always be from Lens Direct.

I did not have such a great experience. I read reviews where the same day their frames were received, they received a notification their frames were already on their way back to them. Not for me. A full week after I mailed my frames, I received notification they had been received. I did not receive additional notifications until I inquired about the progress of my order. Three and a half weeks after I mailed my frames I finally received my order. On the positive side the lenses were accurate. For that, I am thankful. However, I cannot recommend LensDirect based on my experience. I will be using someone else in the future.

Haven was such a great help in assisting me🙂 I didn’t put my correct address and my package wasn’t delivered😢 but Haven corrected my address and helped correct my order. Haven saved my day❤️ Great customer service

The process for ordering my glasses was so easy, and I love that you can use your existing frames. But the real shining star about this company is their customer service! I had an issue where some hairline cracks appeared on one of the lenses near the frame. I contacted their customer service and WOW! Sade was so helpful and responsive and they replaced my lenses at no cost (even covering the shipping of my glasses back to them to have the new lenses placed). Very, very impressed!

Djanna from customer service was very helpful. Happy I do business with them

Natha handled my request quick with no issues. Very pleasant experience.

Very polite and knowledgeable. Effective and efficient time management on the phone. Adelita Cal did a great job. Thank You