LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Jenny P.
Apr 23, 2026
I have been texting with Djanna…
I have been texting with Djanna regarding the status of my order. She was very helpful and kept me up to date regarding the status of my order. I initially spoke to Mario regarding the order. I forgot to add my apartment number on the order and it was not delivered and returned to sender. Both Mario and Djanna were very helpful and my issue was resolved. Great customer service
Response from LensDirect.comApr 23, 2026
Hello Jenny! Thanks for sharing your experience, delivery issues can be frustrating, so it’s great to hear Mario and Djanna kept you informed and got everything resolved. We appreciate your patience!
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Jing C.
Apr 23, 2026
It was easy to order and cancel via…
It was easy to order and cancel via text. Dion from customer service is very helpful and friendly.
Response from LensDirect.comApr 23, 2026
Hello Jing! Thanks for sharing your experience! We’re glad the process felt simple and that Dion was able to assist you in a helpful and friendly way. We appreciate the feedback and are happy everything went smoothly via text.
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Aliya A.
Apr 23, 2026
I bought toric lenses from this…
I bought toric lenses from this company, received it very late, but the postal services were to blame for this, which are extremely inable to work, the company that sold me the lenses corrected the situation and always answered my messages on time, thank them for that
Response from LensDirect.comApr 23, 2026
Hello Aliya! We’re glad to hear our team was able to stay responsive and support you throughout the delay, even when shipping issues were outside our control. It’s good to know the situation was ultimately resolved and that you felt taken care of along the way. Thanks for sharing your experience we appreciate it!
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MC
Apr 23, 2026
Lexie st Jules was amazing as she…
Lexie st Jules was amazing as she continues to work on solving my issue
Response from LensDirect.comApr 23, 2026
Hello MC! We’re glad to hear Lexie St. Jules has been doing an amazing job supporting you and continuing to work through your issue. We appreciate you sharing your experience and will be sure she sees your feedback.
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Elisha
Apr 23, 2026
Djanna: prompt and friendly service
Djanna had prompt and friendly service ensuring my replacement was sent to me!
Response from LensDirect.comApr 23, 2026
Hello Elisha! We’re happy to hear Djanna provided prompt, friendly service and made sure your replacement was taken care of quickly. Thanks for sharing your experience we appreciate it!
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Simon
Apr 23, 2026
Great customer service
Great customer service, thank you to both Bibi and Kwasi for assisting with my order.
Response from LensDirect.comApr 23, 2026
Hello Simon! We’re really glad to hear you had a great experience. Bibi and Kwasi will be happy to know their assistance made a difference. We appreciate your support and look forward to serving you again!
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Phillip S.
Apr 22, 2026
Solved my problem quickly
Solved my problem quickly
Response from LensDirect.comApr 23, 2026
Hello Phillip! Thanks for sharing your experience don’t hesitate to reach out if you need anything else.
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Vira R.
Apr 22, 2026
I’m grateful to you both Sari & Vania!
Sari & Vania were very knowledgeable, helpful and patient when communicating with me on 04/10th & 04/13th regarding my lens replacement order and the process for getting my lenses replaced. Thank you both for your support, I appreciate you both and keep up the great work.
Response from LensDirect.comApr 23, 2026
Hello Vira! It’s wonderful to hear how helpful Sari and Vania were throughout your lens replacement process. Clear, patient support can make all the difference, and we’re glad they were able to guide you every step of the way. Your appreciation will definitely be passed along thank you for taking the time to share this!
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