LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Juanelle W.
Apr 28, 2026
The right kind of customer service
I received an email from LensDirect regarding a suggested lens upgrade. I approved the upgrade. Apparently the cost of the upgrade exceeded my credit limit with Amazon pay. I called LensDirect and spoke with Kissel. Even though I offered to give her a credit card number for the additional charges, she gave me a discount which kept my total charges within my credit limit with Amazon Pay. Kissel made my day! She’s courteous, professional, friendly and knows what it means to be a customer service representative!
Response from LensDirect.comApr 30, 2026
Hello Juanelle! We're so glad Kissel was able to assist you and find a solution that worked within your Amazon Pay limit. It’s wonderful to hear she provided such courteous, professional, and friendly support. We’ll be sure to share your kind words with her!
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David
Apr 28, 2026
Customer service review
Very polite, helpful, friendly, and was able to resolve my issue
Response from LensDirect.comApr 30, 2026
Hello David! We're glad to hear your issue was resolved and that you received polite, friendly, and helpful support. We appreciate you taking the time to share your experience!
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Nichole M.
Apr 28, 2026
🌺RISSA🌺 gave me options for my issue…
🌺RISSA🌺 gave me options for my issue and did everything I asked. She was great.
Response from LensDirect.comApr 30, 2026
Hello Nichole! We're so glad Rissa was able to provide helpful options and take care of everything you needed. We’ll be sure to pass along your kind words to her!
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Zachary S.
Apr 28, 2026
Very helpful
Very helpful, she went above and beyond to make sure every thing was perfect.
Response from LensDirect.comApr 30, 2026
Hello Zachary! We're glad to hear you received such helpful support and that everything was made perfect for you. We appreciate you taking the time to share your experience!
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Joan C.
Apr 28, 2026
Mario was quick with the responses.
Mario was quick with the responses.
Response from LensDirect.comApr 30, 2026
Hello Joan! We're glad Mario was quick to respond and able to assist you. We appreciate you taking the time to share your experience!
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Anthony B.
Apr 28, 2026
Sari was an excellent help !!!!!
Sari was an excellent help, EXTREMELY patient and advisable. Thank you Sari !!
Response from LensDirect.comMay 1, 2026
Hello Anthony! We’re delighted to hear that Sari provided such excellent support and took the time to guide you with patience and care. Your kind words will definitely be shared with her. If you need any further assistance, we’re always here to help!
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Not Y.
Apr 28, 2026
Francine handled my refund quickly and…
Francine handled my refund quickly and professionally.
Response from LensDirect.comApr 28, 2026
Hello There! We’re glad to hear Francine handled your refund quickly and professionally we’ll be sure to pass along your kind words to her. If you need anything else, we’re here to help.
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Richard G.
Apr 28, 2026
Excellent customer service provided by Adelita.
Called Lens Direct customer service when I could not establish an account on line. Adelita is the customer service representative who prepared my lens repacement orders for my two existing frames. Adelita was excellent, she was a joy to work with. Adelita was professional, knowledgable, and efficient. She is a genuine credit to the Lens Direct company and its customer satisfaction policy.
Response from LensDirect.comApr 28, 2026
Hello Richard! We’re sorry you had trouble setting up your account, but we’re so glad Adelita was able to step in and assist you with your replacement lens orders. It’s great to hear she made the process smooth and enjoyable with her professionalism and efficiency. We’ll be sure to share your kind words with her she’ll really appreciate it.
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