Gary
Could be better
Today, I received my replacement lens. As anticipated, there were no issues with the lens itself (for now). However, it would have been more professional if the old nose pad on the frame had been replaced. By not doing so, the process appears to have been rushed and not executed by a skilled professional. My local optician would not have returned my glasses in that condition. Not a 100% satisfied. This review is an attempt to help you improve your service.
Response from LensDirect.comJun 9, 2026
Hello Gary! Thank you for taking the time to share your feedback. We're pleased to hear that you're satisfied with the replacement lens itself, but we're sorry that the condition of the nose pad left you feeling less than fully satisfied. We appreciate your constructive comments, as they help us identify opportunities to improve our service and attention to detail. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future.