Adri
Consistent good service and quality
Have sent a few pairs of glasses for lens replacement and haven't had any issues. Comes packaged really well with a case and cleaning cloth and the old lenses. They also contacted me before proceeding with one pair that was a little more delicate to ensure I wanted them to try replacing but cautioned they may be damaged. I went ahead and frames were fine. Used the chat feature with Kadesha who answered my questions quickly and was able to send pictures of the last two pairs of glasses I sent in since I couldn't remember and its not on my emails/invoices. I would continue to use for future lens replacement.
Response from LensDirect.comJun 12, 2026
Hello Adri! We're delighted to hear that you've trusted us with multiple lens replacements and that each experience has met your expectations. It's great to know that our team kept you informed about the delicate frame replacement and that everything worked out successfully. We're also pleased that Kadesha was able to quickly answer your questions and provide the information you needed. Your continued trust and support mean a lot to us, and we look forward to assisting you with any future lens replacement needs.