LensCraftersReviews of lenscrafters.com

For online experience: Immediately after you order you can't make any change to cancel, and the return process is atrocious, you have to complete a huge survey and then return the item using their packaging and label.

I purchased the Meta Ray-Bans, and the glasses literally fell apart. I contacted customer service since they come with a one-year warranty, but they rudely told me there was nothing they could do and closed the case. What’s even more frustrating is that Amazon has the exact same Meta AI glasses for $299, while LensCrafters is charging up to $699 for theirs.

Never buy from LensCrafters. Paid $800 for prescription glasses . Coating started peeling before 2 years. Was told it can happen when really hot example being in a sauna . Was never told that at time of purchase and that has never happened before with glasses bought elsewhere for a lot less money.

Negative Review – Persol Frame and Lenses Purchase (CAD 704) We purchased a Persol frame with prescription lenses for a total of CAD 704 as a New Year’s gift in Lenscrafters store ( rue St. Catherine, Montreal, QC). Unfortunately, the frame we received was significantly warped. When we contacted the store, we were initially refused a refund. Instead of acknowledging the defect, the staff attempted to “fix” the frame on site. The frame was repeatedly heated together with the installed lenses for approximately 45 minutes and manually twisted. The frame was audibly creaking and appeared close to breaking. As a result of these actions: • The original defect of the frame was not corrected; • The lenses were damaged — the coating was visibly affected; • The lenses became unusable. When we expressed concern about the risk of damage, the employee responded in an unprofessional and dismissive manner (“don’t tell me what to do”). It became clear that the work was not handled professionally. Only after repeated complaints and insistence were we refunded the following day. Summary: • Defective product; • Initial refusal to issue a refund; • Unprofessional handling that caused additional damage; • Poor customer service. I do not recommend the LensCrafters shop for business. This experience cost us time, stress, and CAD 704.

In August 2025, I visited the store for a routine eye exam and purchased a new pair of glasses. Within just a couple of months, the lenses had become horribly scratched — despite the fact that I have cared for them exactly as directed, using only running water, a small amount of soap, and the microfiber cloth provided with my purchase. The rapid deterioration of these lenses strongly suggests that an inferior lab is being used in the manufacturing process. My lenses are covered under warranty, so I contacted the Whitehall store to arrange for replacements. I was told the earliest appointment available would be sometime in April — nearly two months away. This is completely unacceptable. Had I simply walked into the store to order a brand-new pair of glasses, I have no doubt the turnaround time would be approximately 10 days. Why should a warranty customer be penalized with a two-month wait? I then contacted LensCrafters' main headquarters, where a representative named Mikka informed me that "whatever comes up on the computer is what it is" and that nothing could be done on their end. That response is dismissive, unhelpful, and frankly insulting to a loyal customer. I have been wearing glasses for over 60 years and have patronized many optical retailers over that time. I have never encountered service this poor — substandard lens quality combined with a complete unwillingness to make things right in a timely manner.

Unable to get an itemized receipt for insurance. Spent over 3 hours with countless disconnected calls. HIGHLY advise against this company

ordered Ray-Ban Meta Gen 2 glasses and paid extra for authentic Ray-Ban lenses. When my order arrived, the lenses were missing the Ray-Ban logo. I had to send the glasses back, and I’m now waiting for them to be fixed and returned. This has been very unprofessional and disappointing, especially given the price.

Worst lenses in the world. Worst customer service. Saw six reflections coming from a single headlight at night. A big safety risk driving at night with the kid and family in the car. Despite several complaints, didn't fix the problem.