LensCraftersReviews of lenscrafters.com

Joseph Tapia, the LensCrafters store market manager, provided quick and friendly repair service. He provided advice about how to prevent the problem from recurring.

Last year I seen Optometrist Sakshi Safa at Algonquin Commons LensCrafters who was very through, asked plenty of questions and I received a prescription that was perfect from day one. The store has a good selection of quality eye wear with a friendly and knowledgeable staff. I have returned this year.

The reason I had an awesome experience at LensCrafters in Spokane Valley, WA is the person who assisted and took care of my needs. His name is Gregory Norman and he was not only knowledgeable regarding the products and the prescription, but he offered the best service in a professional and cordial way. His honesty in fitting the frames for the prescription that was being filled led me to select the most attractive frames possible. He was pleasant, honest and fun. He made this shopping experience one to remember. Please let Gregory, and his manager, know how much I appreciate him. Thank you, Gregory. You are the best.

On Oct 27, 2025, I visited Lenscrafters in NYC.. I had such excellent experience w them in making bifocals for me in 2023 & 2024, I hoped they would be willing to help me w my new Progressive glasses. I was unable to easily use the reading section of the lenses. These glasses were created by another company that had been recommended by my opthamologist. Ifeoma, Lenscrafter's optician, checked everything & told me the prescription was correct. She tightened the frame & asked me to try and read, I did, and though better, it was not perfect, except in one very limited zone. She suggested I try getting used to them. That if I felt I was making too much of a compromise in trying to read, that I should go back to bifocals. There was no charge, just excellent service. I will go back to Lencrafters for my next pair of glasses.

I visited LensCrafters at 7400 San Pedro Ave #438, San Antonio, TX to request a minor sunglass repair. I spoke with Ms. Sarai Cisneros, Sales Associate to request service. Due to her experience in sales, service, and support, she quickly repaired my sunglasses within minutes. It was a wonderful experience to be treated so well by her. If you want quality glasses, I strongly recommend this store. Thank you so much. COL (R) RGP, US Army

I went to the LensCrafters I. Lakeside mall in Metairie La last week to have my eyeglasses adjusted. Stephanie helped me out tremendously!

I recently purchased frameless sunglasses and encountered an issue with a loose screw. Lacking the necessary tools, I sought assistance at several establishments without success. However, my experience at LensCrafters was exceptional. The employee, Tashania, provided outstanding customer service, demonstrating genuine care and going above and beyond to assist me. She consulted with the technician, Evan, and after a short wait, my sunglasses were repaired free of charge. This level of service, characterized by a willingness to help without expectation of gain, has solidified my preference for LensCrafters for future needs.

I had an expensive pair of sunglasses that has had a bent frame and missing screw for 8+ years and finally made time to see if I could pay someone at LensCrafters to fix them and replace the screw. To my upmost surprise, the store manager Maddy, asked me to wait for a few minutes. She came back in five minutes, we sat at a desk, she was able to fix the frame, replace the screw, and clean up the sunglasses to look brand new. I asked how much I owe her for this service and she said this was a free service they provide and to come back anytime I have any future issues with the sunglasses. Maddy was so kind, wasted no time to help me, and left me excited to share how great LensCrafters is to my friends and family. Maddy is the store manager in Phoenix, AZ at the 1919 E Camelback Rd location if I remember correctly!