LensCraftersReviews of lenscrafters.com

A few weeks ago I scheduled an appt for an eye exam. I called today to confirm the appt that was made for tomorrow. I had to call multiple times as message stated to call back during business hours. My calls were during business hours. Finally I was able to speak with a representative. They had no record of my appt or even my name. The representative said there was an opening at the time I was told I had an appointment. I took it and then was sent a txt to confirm and was to have a link to fill out paperwork. The txt came but there was no link and the representative said then I would have to come in early to fill out the paperwork. I decided that this company was rife with glitches and decided to cancel my eye exam.

We got a pair of expensive eye prescription glasses for my husband from white oaks London Ontario branch last July. Couple of months later we were away for few months my husband started experiencing issues with only the sunglasses. We went back to the store to explain the issue. The optician who helped us initially is Lia who said they will talk to branch manager, Kristie at whiteoaks mall and get back to us. The manager was away on a trip so we waited for a week then the manager contacted us but didn’t even investigate the issue. she started telling us lies after Lies. She lied about the type of the lenses then she lied about my husband calling the store on the same day we ordered it to upgrade to a better lenses which never happened since we are not knowledgeable on lenses. She then said we’ll fix them only if we pay extra money but they don’t guarantee it once we pay we can’t do anything about it. Basically we’ll pay the money and then throw it in the garbage. So we decided to do our own investigation to understand what kind of lenses they actually used verses what the manager is saying. We did our own investigation to find out she lied to us and that the lenses they used on both glasses are not what is written on the receipt and what the manager told us they used on the glasses. We will never go to LensCrafters at white oaks mall again and we’ll make sure to tell our family and friends not to do so. We will never go to LensCrafters at white oaks mall again and we’ll make sure to tell our family and friends not to do so.

I received my order 21742889078952 The right lens was made incorrectly with a minus not a plus prescription as was shown on my uploaded prescription. I took them back to the store and was told I would have to pay to have a new right lens put in. This was LensCrafters’s error not mine and I should not have to pay to get the correct glasses when I uploaded the correct prescription. LensCrafters has just lost my business, both current and future. The store shipped back my glasses for a refund, but I am out my time and having the correct glasses made, and will now have to buy them somewhere else.

I left my visit to LensCrafters today feeling really frustrated. I went in hoping to get eye prescriptions for myself and my son, only to be told that they no longer provide regular eye prescriptions and are now only offering medical prescriptions. What makes this even more disappointing is that LensCrafters seems to distance itself from responsibility by saying the optometrists are not directly theirs. But if they are providing the space for these services, there should still be some minimum standard of service and accountability. From a customer perspective, that distinction does not make much difference. It feels like a cash grab. Charging $189 for an exam that takes about 10 minutes is incredibly hard to justify. Without a proper prescription, I cannot even move forward with getting new glasses, which defeats the whole purpose of the visit. A few years ago, my eye exam cost around $50, and now the price has nearly quadrupled. For families, this is becoming unreasonable. I honestly wonder how many hours someone has to work just to afford eye exams for an entire family of five. Overall, this experience was disappointing, frustrating, and far more expensive than it should be.

In response to the bot's clearly copied and pasted response: I EMAILED YOU THE SAME DAY I WROTE MY REVIEW. This is case in point why your company is the worst. The company is full of liars and scammers. I ordered a pair of glasses that were poorly made and felt like I was looking out of a fishbowl. I returned them the next day. I called and spoke with multiple representatives who “assured” me that the claim submitted to my vision insurance would be cancelled and my benefits reinstated within 48 hours. It’s been 2 weeks and my benefits still haven’t been reinstated, so I called my vision insurance again, and this representative informed me that they were never notified, despite the last OUTSOURCED representative putting me on hold for 10 minutes while they supposedly spoke with someone at LensCrafters who confirmed the return and promised me that my benefits would be reinstated within 48 hours. The representative I spoke with today said there’s no record of that call. Extremely shady operations.

Ordered a pair of prescription glasses from the lenscrafters website. They shipped within a day and I received an email that they had been shipped with a tracking number. However the tracking showed no information for shipping was available, over a week later I was getting concerned so I contacted UPS and they hadn't received the package. So I contacted LensCrafters, she told me my order had been lost in transit. To which I responded that couldn't be the case because ups never received the item. She then changed it to "lost in our mailroom." So basically they never shipped my glasses, forgot about the order and I had to contact them to get a replacement. Thanks it's not like I need these to see or anything.

I purchased a Meta Ray-Ban frame and prescription lenses from LensCraft at Fashion Square Mall in Scottsdale, Arizona. I remain very disappointed with the service there. None of the customer service representatives seems knowledgeable about the products, and their behavior is unprofessional and disrespectful, especially when questioned about the misleading information provided. I spoke with a manager who outright accused me of lying. The staff at this location needs training, or the public should be aware of how they are treated. Please address this issue, as some of the treatment I experienced feels racially motivated.

I went to LensCrafters for a routine exam. I'm only slightly nearsighted. I only need glasses for driving to read street signs; I don't need them for business signs or highway signs. I don't need glasses for reading at all. LensCrafters would not give me a prescription, told me I was "legally blind" and shouldn't be driving. What BS!! I can read a TV screen in the living room from the kitchen without glasses. I think they get a 'kickback' for recommending eye surgeons.