Abraham M.
Questionable Lens quality
First time using LensCrafters. Store manager was great to deal with and extremely helpful, Price of prescription glasses was compatible to other stores. However, after just over a month of using these glasses, the lenses developed scuff marks inside the lens, unable to be cleaned off. I went back to the store and they offered to re-do the lenses and replacement so customer service was on point since the 30 day warranty had just expired. Only time will tell if the new lenses develop these marks also. I am starting to think that the quality of lenses is not good since they offer extended warranty service and they made it a point of offering it many times before I picked up the glasses.
Response from LensCraftersJun 10, 2023
We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please send us your information by clicking this link: https://www.luxotticacustomercare.com/lenscrafters/customer-care-form. Again, we apologize for the inconvenience and look forward to hearing from you soon.



