LensCraftersReviews of lenscrafters.com

I broke my frames which I had purchased in Florida. I had two people try to repair them and was told they were not repairable. I went in to LensCrafters in Hyannis and showed the frames to ELENA. She was so sweet and professional. I told her I would leave them with he to see what she could do. Less than 15 minutes later she called to tell me she had fixed them. I can’t thank her enough. She is a real asset to that company. Thank you.

The pin fell out in my glasses so I went to the lens crafter at the West Covina Plaza to see if some there could fix it. I was waited on promptly.I am sorry I didn’t get the women’s name that fixed them. She was pleasant and the glasses were fixed fast without ant problems.

sharin was wonderful and helped me with a pair of glasses that was so heavy causing headaches. she took her time and listened and fitted me with the perfect pair of glasses. her customer service and care for customers is top notch and she is an an amazing person making every eyeglass experience seamless. thanks so much

I came in for help because I wanted my Burberry sunglasses tightened so they wouldn’t fall off my nose. At the store, I was welcomed with a warm smile, and the staff readily took my sunglasses to their lab. They came back with them fixed in no time — for FREE! ❤️ Thank you, Liberty!

Allison at the Memorial City location in Houston, TX. Was very polite replaced the nose pads on my Chanel shades. She didn't charge me for the service or pads. I'm very grateful and satisfied with the service.

Needed help Sat Feb 7, 2026 - my frames lost a screw - I found a screw but thinner, did not work had to tape my earpiece to the frame. Stopped in and asked if they could fix it. They did, and did not charge me, Kathline said it was a professional service they do. Kudos to Lens Crafters and especially Kathline at Mentor Mall LensCrafters Thank you so much :-)

professional, kind and helpful staff.

Exceptional Service from Trevor Barham at LensCrafters RSM I recently had the pleasure of working with Trevor Barham, an Assistant Manager at the LensCrafters in Rancho Santa Margarita (30505A Avenida de Las Flores). Trevor exemplifies what customer service should be: attentive, honest, and completely pressure-free. From my first visit, Trevor took genuine time to understand my needs. With a high prescription requiring progressive lenses, I needed expert guidance, and Trevor delivered. He clearly explained my best options and, most importantly, told me which frames wouldn't work well—even when it meant steering me away from certain products. He honestly told me that the rimless glasses they carried would not accommodate my prescription; this was refreshing in a retail environment where pushing sales is often the norm. When I purchased glasses based on his recommendations, I felt confident in my decision. The lenses were perfect, exactly as Trevor had promised. However, after wearing them over the weekend, I realized the frames (now with my lenses in them) were heavier than I preferred and not quite the look I wanted. My wife was lukewarm about the style as well. When I returned to the store, Trevor's response was exemplary. He listened to my concerns, respected my decision to return them, and respected my choice to explore rimless options elsewhere—despite knowing he'd lose the sale. There was zero pressure, no last-minute deals, no attempts to change my mind. His integrity and customer-first approach earned my trust completely. In fact, I will like return to Trevor for a second set of lenses on my current frames once I secure my replacement glasses. Unfortunately, this positive experience was nearly undermined when the store manager interjected during my return. She attempted to convince me to keep the glasses I was returning, which felt like a demonstration to Trevor on how to "save" a sale. This approach completely contradicted Trevor's respectful, no-pressure method and left a sour taste. Trevor Barham is an asset to LensCrafters. His approach builds lasting customer relationships based on trust and respect—far more valuable than any single sale. I'll be back specifically because of him.