LensCraftersReviews of lenscrafters.com

Terrible experience at Lens Crafters. Spent $600 on a pair of progressive glasses that they remade 3 times and they still did not work well. I had them remade higher index after my opthamologist said they were made with poor quality paying another $100 dollars for them. They still were no good. They would not refund me. I spoke to Customer service who said they could not do anything (What are they there for) They said the supervisor of store would call me and I just received a message that since it is after 30 days they could no longer help me. I have been waiting 2 weeks for their call and did not go back in the store due to the virus. This was handled so unprofessionally and I am out the money and have a pair of glasses I can no longer wear, Very poor management and service.

I am sharing a recent messed up experience with LensCrafters "Online" shop. I ordered my prescription glasses to be delivered to 77010 Houston, Texas. Even after sharing my prescription and following up via chat, email and phone with clear instructions the order was messed up as wrong number was put on. I understand mistake happens, however the company should react swiftly to rectify. However, this was not the case. Customer care was not flexible, misinformed about 'how to return' etc. etc. My conclusion & feedback is "Never" to do business with such companies. Thank You