LensCraftersReviews of lenscrafters.com

They are a corporate store that does NOT abide by LensCrafter policies. Store refused to accept a return within stated time. Charged me additional money saying I needed to use their warranty service. They told me to work with them and give them more time... and they would note my timely return requests and that I could return after I give them time to fix the problems. I went to other eye doctors and had glasses checked by additional professionals. Been trying to work with them for 10 months - never been able to wear glasses!!! Over $1000 total purchase. I filed a corporate incident report 10 days ago and haven't heard a thing. Stay away from this store. Update Aug 31, 2020 - I received a response to a review over 10 days ago and was told that the Regional Manager would reach out to me to resolve the issues. Not True. Haven't heard a thing and I've been following corporate policy rules. Experience date 8/19/2020 and I asked for help for over a year. Now, on 6/10/2023 - yes, see the date - I see an email saying that they want information. BS!!!! They have it all!!! and response is WAAAYYYY to late!

THIS COMPANY IS A RIP OFF THEY TAKE YOU GLASSES AND BRAKE THEM AND THEY REFUSE TO REPAIR THEM BUT THEY ARE WILLING TO GIVE YOU 50% OFF ON ANOTHER PAIR WHY SHOULD I HAVE TO PAY AGAIN WHEN I PAID FOR THE FIRST PAIR I AM GOING TO THE BBB AND REPORTING THEM

Do Not buy glasses at LensCrafters in Lubbock Texas. The lab is always down!!!! The customer service is terrible. They really don't care if you ever get your glasses. The sales lady is very hateful when you call to inquire about your glasses. She will tell you to wait until you receive a text from them. She will tell you not to call again! Has been 18 days and still no glasses.

Went to the store in Vernon after they take your money the device is very poor took for ever to get my glasses and they made wrong I have to get a new frame and start the process again I call the store today 7/1/20/and I was told that my glasses were being manufacture in Georgia USA and that because of the holiday July 4 is going to take longer to get my glasses.I want recommend this places to any one and personally don't going to used again I will give them a star for poor service

Same bad experience like everyone that posted.. Any the manager in Enfield was the worst.. They take your money but when it come to service after you paid horrible.. Please just go to anyone else.. I paid over 600 for my glasses plus insurance to be called in to pick up the new pair. I ended up leaving with the same broken ones.. The eye doctor broke them and then put tape on them. I didnt have tape On them when I walked in there. Just sad the manager is the one who helped me both time and filled the order totally wrong...

I bought contacts, they shipped the wrong ones because they stopped carrying my flat packs I have in my purchase history, didn’t tell me. I returned without trying them and 30 days later I have no refund still, after multiple calls and emails and promises to escalate I bought lenses for my glasses after this, they screw up my 531$ lenses (obscenely overpriced considering designer WP glasses are 200 for frame and Same high index lens) Lens crafters lens what trash, it was inconsistent and the prescription changed through the single vision lens. The messed up the return. Then ask me to just call tomorrow, I call and am told to call my credit card company and ask them for the refund?! Is this a joke! Your job, is not my job. Never, ever using lens crafters again. Overpriced, poorly staffed and absolutely awful. Online for the contacts and in Holbrook NY for the glasses. Both experiences terrible. They also prescribed both of my eyes identical which is total bs. Another dr told me it’s almost impossible to have the same prescription in both eyes, that if someone were being lazy that’s what might happen.

After writing a poor review, I was told twice to reach out to Lenscrafters HQ. The first time, I was told I was out of luck. The second time, I received this useless message. Thank you for your email. Due to overwhelming volume, we are unable to answer your email in an appropriate amount of time. We welcome you to visit us at www.*** and view our “FAQ” section where you can find commonly asked questions and answers. Thank you, LensCrafters Customer Care.

Times are crazy, for sure, but a refund shouldn’t be this difficult. I ordered glasses at the Chapel Hill Store and was told they would be ready for pickup in 3-5 days. No glasses. Ten days later stores in OH close due to virus outbreak. No contact from Lenscrafters. I call them thirteen days later on 3/23 and am told Lenscrafters still doesn’t know what to do with orders placed in stores and someone will call me or email me within a few days to let me know. Crickets. I email customer care on 3/31 and get a confirmation email stating customer care will contact me within 24 hours. Crickets. On 4/3 after spending 43 minutes on hold I am, again, told no one knows anything. No refund. No word on when or if I will get glasses or a refund. But they apologize for the inconvenience. They have my $466 and the glasses. I just want a refund at this point. Lenscrafters can’t do that. What???