LensCraftersReviews of lenscrafters.com

I got an eye exam and purchased frames. When the glasses came in, something was wrong. I could not see crisply and clearly. Frames seemed too big (I am very petite). Ordered new frames. New glasses came in and I still cannot see clearly. (Stopped at a light, the license plate in front of me is fuzzy like any second, things will focus but they don't.) I told them this at the store. They said let's check the prescription to make sure it is correct. According to them, it is perfect and the problem is me. I am supposed to get used to the new glasses. I think the purpose of glasses is to assist your eyes with focus. I don't think your eyes are supposed to adjust to the lenses. A very expense addition to my cannibal collection that I will use to make my 4 year old glasses last until I can find a competent provider. LensCrafters is not that provider. I will make that complaint to my insurer.

I have ordered 4 boxes of contact lenses about two weeks ago and only received a half of it for my left eye. When I reached out to the CS, the CSR information me the item I ordered is out of stock. I asked when they will restock it, and the CSR said he has no idea. Why don't they mention on their website when item is out of stock? What is the point of sending contact lenses for only right eye?

Mt Pleasant, SC Town Center Lenscrafters. Glasses arrived after they Lenscrafters "Promise Date", and they were scratched when they arrived. The assistant manager was very condescending and rude and acted like they were doing me a favor by fixing the glasses. Assistant Manager tried to charge me an additional $5.42 as he indicated they had made a mistake in the original invoice.

We made an appointment with LensCrafters in the Edison Mall, Ft. Myers Florida. Prior going to see the Doctor my wife and I decided to look over the frames first, simply because after they dilate your eyes it's hard to pick out something you like. The people in there acted like we didn't exist, totally ignoring us and we were in the store from 5:00 p.m. until 5;30. Our appointment was for next door so we went to the LensCrafters eye doctor. The tech was very unfriendly and acted like we were bothering him and then that's when my wife and I noticed he started taking other people before us even though he checked us in first and our appointment was for 5:30 p.m.. There is NO government mandate in the State of Florida stating we need to wear masks. When we made our appointments we asked at that time if we needed to wear masks, in which case we would have gone else where. We were told it was optional. After having to waiting a good amount of time he casually says; oh BTW you need to wear a mask or no visit with Dr. Sanchez. We cancelled both of our appointments and this guy gave the impression he was extremely happy with cancelling. I have been a patient for many years with the doctor and LensCrafter and spent a lot of money there, never and no more will I go there. If I could have given them no stars I would have.

I am a long time LensCrafters customer and have spent thousands of dollars on lens and frames with them over the year. This past month I visited their Santa Fe location to purchase new lens for some existing frames. My initial fitting experience was TERRIBLE -- the technician who prepared the order was completely bored with his job and barely interacted with me. I purchased the lens for almost $500 and went to pick them up yesterday (July 1st when New Mexico COVID guidelines were fully relaxed and the state is OPEN) When I walked into the store I was abruptly (and rudely) told by an employee that masks were required because they are a "medical facility" ... even though the store has ZERO signage informing customers of the mask requirement ZERO! When I asked the technician for a mask to comply I was told they don't provide them even though they are apparently a "medical facility" My entire experience from start to end with Lenscrafters was 100% disappointing and I wasn't even allowed a proper fitting to ensure the $500 lens are a correct fit. I then reached out to LensCrafters Customer Service to provide some feedback. They claim that customer feedback is VERY important & taken seriously -- however the email response I got back was formulaic and didn't even address my issues. Is this the best that LensCrafters can do???

Bought Persol frames on line and had prescription lenses installed with up-charge for scratch coating. Came back 5 weeks later after I dropped glasses and both lenses had minor scratches in field of vision. Tech told me my scratched lenses would not be replaced and no possible repair. Complete scam of an operation and waste of money. Avoid this operation at your peril tj Mcc Houston Tx/ Gray Street Store

Horrible service will never use Lenscrafters again. No professionalism. I have been waiting for my glasses for a month and never got one called about the delay. I called the store and was told it will arrive on June 18, 2021. Today is June 25th Still no phone calls.

I bought my Granddaughters glasses last year from lens crafters. This year she had a bit of change. I wanted the lens switched to her old frames because she liked the.. I asked and they said you won't get the 50% off only 20% if you just get lens. Sooo I asked how much the lens would be, he did a calculation on their computer and came up with over $700 for just lenses. I understand some lenses cost more, Granddaughter has bifocal but very low. Anyway I wasn't happy, so we looked for frames and got a cheaper pair if $89. Then the discount was applied. Then they ask you if you would like insurance for $40, for cracks, breaks and scratches on lens. I did, being a teenager things happen. I was told if you have insurance you still have to pay $25.00 when you bring them in for repair. Wow this is so crazy expensive. I know my glasses have bifocals and all the other add on, my eyes are way worst then Granddaughters and I get a better deal else where. Not even close the the price they charge for lens. I did pay for the glasses because Granddaughter needed them ASAP 7 to 10 days, because of covid and trying to get appointments is very hard. I called around and gave other stores her percription and the lens didn't come close to lens crafters $700 dollar price. This is so outrageous. How do these companies want to rob you blind. Pardon the pun. Won't be going back.