LensCraftersReviews of lenscrafters.com

if i could give less than one star i would. i ordered glasses online, when i received them i couldn't read with them, i called and they sent me a return label, it has now been two months and i haven't heard a word from them, when i call i get and automated message saying they are in the mail room, tried e-mail and chat with no response, i hope someday i get my glasses

It takes forever to get new pair of glasses, and the lenscrafter online agent and the sales told me it will arrive within 1 week while I really need the glasses, totally insane!!!!!

LaCenterra Lenscrafters charged me for someone else's glasses. Following week I noticed this and went in. They processed a refund but 2 weeks later I have yet to receive my $303.99. Store manager cannot get answers, customer service only disconnects me after they put me on hold. Headquarter number 5137656294 rings once and disconnects. I don't know how else to get my refund.

Be prepared for the worst. I went to my local LensCrafters to have some scratched lenses replaced. I love my frames and did not want to switch out as they were only a couple of years old and not heavily worn. The cost was quite excessive, but because I love the frames, I went ahead with it. Well, they called me a few hours later to tell me that they broke the frame and there were no more of that style to be had in the entire company. I could pick some new frames and have them made for no additional cost. I went to the LensCrafters website to just double-check and found they did indeed have my frames in stock online, so I ordered them promptly. When I went back to the store with my order, the manager said there was nothing she could do to reimburse me for the frames they broke and could not put a credit in to the order I made online. So I am essentially buying the glasses twice. And when I went online to chat about the order that has "being edited by the store" in the progress bar to see what is happening with my order, I was told to resubmit my RX and also that there was nothing they could do to credit me the frame cost broken by my local LensCrafters store. I let the online rep know I was not happy paying twice for the same frames and she simply wrote: I understand and apologize for the inconvenience. And then logged off the chat!!!! Seriously? I am completely disappointed and will look for a new provider for my needs in the future. So they can certainly say goodbye to a good client whose entire family shops for new glasses and contact lenses frequently. Such abysmal customer service is simply not ok and unacceptable.

Sitting in the waiting room right now in the midst of another lockdown. There has been absolutely nothing done to limit the amount of people in the waiting room and we have been sitting in the waiting room for 40 minutes now while and endless parade of people coming in and out. Clearly they are only concerned about getting as many appointments in as possible as to the welfare of their patients.

Eye dilation should not be an additional charge of $39. The owner of the practice made it mandatory and insurance will not cover it unless you are diabetic. Imagine the shock of thinking your bill was $10 and then you are told $49 with a smile. This is bad business LensCrafters.

Purchase over $1000 worth of glasses (3 pair) over the last year. Stopped in to get my nose pieces replaced on my Michael Kors glasses and was told they don’t have them to fix my glasses but I could go down the street and pay someone to replace them! I have purchased my last pair of glasses at this place!!!!

Worst pair EVER had, uber heavy, Must Wipe ea.10 min.! , literally a real oil catcher, and 3 sizes too small so yet once again for the 3rd time (the 1st 2 times they stiffed me with child-size frames and I am a middle-age adult.) So therefor these are completely worthless (for anything nut to donate to the poor in Africa). They ALWAYS lie and say they van bow the legs; do NOT trust them; make them bend the legs to fit BEFORE making the glasses lenses! The $10 frames from Walmart are a zillion times better, even old by several years prescription & that is what I am forced to wear thanks to these people making less 3 or 4 times heavier (even though same prescription) and the lens crafter glasses are literally a body-oil magnet and MUST be wiped repeatedly EVERY 10 minutes-- I am NOT kidding at all. Worst company, products, service ever. Grooves on the sides of my head after 30 minutes wearing them, nut that is the least concern if cannot ever see through them and heavy as hell. Pure trash. Irredeemable glasses. I sincerely hope they go belly up. This is the 3rd time this place has stuck it to me, but actually the worst of all 3 times. It is like they hate people (and are forced to sell junk). I ALWAYS wear a 51 to 54 and inside the leg said 43 or 47 (it rubbed off right away. As usual, no one knows how to measure a round head. Just Empty broken promises that they would fit. NOW I know why they refused to tell me what my measurements were versus what size the frames were. Refer no 1 to here!