LensCraftersReviews of lenscrafters.com

Phong is a young man who understands customer service. Phong has been there a long time and does a fantastic job. He is always willing to help and always greets everyone as they come in. As a local physician who refers people to this location, Phong should honestly be the manager at this location. If he were to leave to another location, people will follow him and this location is very convenient for Irvine health community since many of our offices are on Sand Canyon and Alton.

Picking up my two pairs of glasses regular and sunglasses. I was acknowledged almost right away and told to have a seat for my fitting. Zariah was my sales associate and got both pairs fitted right away. I told him that I am a little rough on glasses and asked him how to take care of them to prevent scratches. He was very helpful and told me how I could clean them without scratching them and he was very helpful and knowledgeable. Thank you Azriah you made my day. My husband loves the new sunglasses on me.

Josh at LensCrafters in Waldorf, MD store 0544, space 323 is fantastic! He was very knowledgeable, kind and professional! Please visit and ask for Josh!

I went there to get a nose pad replaced on glasses that I bought 20 years ago at a different LensCrafter. They did it quickly for no charge, did not even seem to care whether they were from LensCrafter or another provider. They were super nice about it. I will definitely be going back there when when it's time for my drivers license eye exam and to finally buy new glasses ! Store is at 3rd Ave and 81st in Manhattan.

I stopped in at LensCrafters in Ala Moana Mall in Honolulu for a repair to my prescription sunglasses just a couple days ago. This wasn’t minor, I couldn’t even wear them in the condition they were in. Although they were not purchased there, Caitlin eagerly took on the challenge and within one minute made the needed repair that allowed me to wear my prescription glasses again! She was truly amazing with her abilities and proficiency in her customer care. She would not accept payment so please ask for her by name if you are in the area and need glasses to help me “pay it forward”.

I had always bought my glasses at Costco. The lens seemed to scratch easily and the frame choice was limited. Recently I met a Lens Crafters employee at an event I was attending and he explained that they have various lens to choose from and if you have frames you like you can put the new lens in those frames. Well that was all I needed to hear. I went to my local lens crafters had an eye exam and I was impressed by the technicians performance and willingness to discuss my needs as far as my lens’s. I ordered my lens and gave the associate my frames. I saved a minimum of $400-$500 dollars. That made so much sense. Why buy frames if all one needs is new lens. The glasses arrived and during the girly inspection at the store they found a scratch on one lens so they sent the glasses back for a new lens. The came back and were ready for me to pick up in three days. The glasses are wonderful. My lens are progressive and transition. The progressive lens are perfect and easy to get use too. I like the experience so much my wife is going to them next for her lens to be put in her current frames.

Justin at Barnes Crossing Tupelo MS went above and beyond for customer service for me and my twin ! We were double trouble and he helped us to both get awesome glasses and was very attentive to help us with youthful glasses for senior twins !! He knows customer service !!!

Darrell from the LensCrafters in Attleboro, MA was the biggest help to me! I felt like they went above and beyond to help me pick out the best frames for my face, and help me with my out of pocket vision insurance. They were definitely knowledgeable about what looked good on me. I thought they were just the sweetest and made my experience actually pretty fun!