LensCraftersReviews of lenscrafters.com

Glasses and online experience was great. The girl at the store just tossed the shipping box on the table and said “here ya go”. I suppose they don’t get commission for online sales.

Wide product selection; very easy to apply insurance information and complete order. Processed and shipped very quickly and ahead of schedule. Would like to see more information provided on proper care and cleaning of eyeglasses, including coated lenses.

LensCrafters is the best hands down. Quality and great deals all the time

This was a Review Reply to an email by Lens Crafters Canada on the Spectacles/Glasses themselves and my current satisfaction with them - that is not currently going through on their systems: I do enjoy these pair of specs in that they have ticked off most of the boxes I need (such as a larger lens size & a comfortable bridge). The Armani Exchange Specs again are great - however I am slightly disappointed as a first time spec purchaser that the process wasn't so smooth. I spent around 3 hours in the Kingston centre attempting to find the right pair and match most things to my price area. The biggest hurdle came from the differences between the LensCrafters Canada Website versus the in-store purchasing app that is used by the associates. I had come across many frames - 1 in particular that was 50% off online there, this pair was in stock in the store even... however, due to the separation I wouldn't have been able to get them at 50% off without ordering them, which would mean the 50% off lenses deal wouldn't apply. And then also a few extra price reductions on 'required lens coatings for my prescription - e.g. blue light filter' would not apply either. Therefore although I do love this pair and they fit me nicely, I would have wished I could have gotten that other pair with a better gripped bridge & ear straps, with an even slightly larger lens area alongside a more curved edge around my cheekbones (to reduce light from the side coming in). The pair I have currently would have made an exquisite second pair to wear around the house or in simple situations such as the computer. But for movement & extended use in situations such as outdoors in the heat, the pair that should have fit me/worked for me just didn't happen due to the in-store versus online differences/separation. The staff in Kingston were really/truly very helpful - especially over about 3 hours there, but even assisting me in ordering the specs online would have brought me to my desires pair directly - since it appears NOW as if I could have still received the same 50% off lenses and that 50% off of the frame through ordering online. I get helping/going through stores is needed still, I definitely would prefer store centres be open/available. And I would be glad to help out in any way possible there... a new associate was knowledgeable, but we were both learning things as we searched over those hours as I had a few specific things such as insurance claims - that apply only every 2 years & they require an immediate phone call, etc., which she had not come across before. The in-person staff can be a great help and I would want to help keep them on hand in future, but for my first pair of specs I was really hoping to have the right ones... the ones that would fit me for many many many years to come and the confusing situation just stopped that from happening here unfortunately.

The experience was streamlined and simple to use, and I ended up getting all the lenses featured without issue. My only problem was with checkout; I had to purchase as a guest then log in to save my order, but my cart is still full with my previous attempts when I was signed in

Easy return for frame/lens.

I Love LensCrafters. I would have given 5 stars if the sunglasses they showed on the website (including the color of the lenses) were available. I did not end up getting those frames, but I selected a totally different pair of frames and lenses.

I ordered a new of glasses online and they filled the prescription wrong. I asked for a exchange or refund. they won’t help me because I'm passed my 30 day return. The glasses are progressives. I thought I was just having a hard time getting used to them. I went for a re-examination with my eye doctor and she told me the glasses are the wrong prescription.. After writing this review I received a email from the customer service rep from LensCrafters that originally told me sorry your passed the 30 day return. They are going to provide me with a new replacement set of glasses. Thanks you