LensCraftersReviews of lenscrafters.com

I ordered and paid for a pair of glasses on July eighth from the Boulder Colorado LensCrafters. On July 15th I attempted to call the store to see if my glasses had come in. There was no answer. I tried several more times to reach the store by phone and there was never an answer. Towards the end of the day I contacted another LensCrafters and explained that I couldn’t reach anyone at the Boulder location. A very nice person there said they would reach out to the Boulder store and have them get in touch with me. I never heard anything back. On July 16th I attempted to contact the store and had the same results. No answer. I asked others to call the store and see if they could get any answers with the same result. On July 17th I received a text message saying my glasses were in. We arrived at the location and Christian began to help us. I told him I was concerned that their phones may not be working. He said they were fine. I explained that we had tried to contact the store and he explained that they were short staffed. I asked where one of their regular employees was and he said they were not with them any more. He explained it was LensCrafters choice to part ways with him. I was surprised that he shared that employees employment decision with me. I expressed my concern that customers could not reach the store by phone and suggested that they could call customers back when it was slower. He quickly dismissed that and said we don’t have time. I asked if I could speak to the Regional Manager (Jessica) and he said that I would not be able to. I asked if he could give her my contact information so she could call me and he said he would not do that. I explained that his corporate owners (Essilor Luxottica) would not be pleased with his handling of customer concerns. He said he doesn’t work for them. I then asked for and received a refund. He threw the glasses case into the trash. This was among the worst examples of customer service that I have ever witnessed or experienced. We went to Warby Parker, purchased two pairs of glasses and had fantastic customer service. The difference between the two businesses was night and day. I hope that this is isolated at LensCrafters and that Christian was perhaps just simply having a bad week. If you want a pleasant, friendly and fun experience go to Warby Parker. It’s a short walk from this LensCrafters. If you want a frustratingly rude experience LensCrafters Boulder will give you that.

I’ve been going to lens crafters for years. Unfortunately they had me pay when I placed my eye glass order. I was told they wouldn’t use my insurance (EyeMed)I would have to file a claim on my own. They show you how much you would pay with my insurance and compared what I would pay with their discounts. Of course their discount is cheaper! When I called the insurance company they make it very difficult to do it on my own and they could deny the claim. Of course they would! They own the insurance company!!! They have a monopoly!!They also can charge more for your glasses! Information I found with ai. Next time I’ll order online!

I placed an order at this LensCrafters location on April 20, and it turned into a 57-day nightmare. I went to pick up my glasses on April 27, only for them to be completely incorrect and defective. It took another failed attempt and a second remake on May 4 before I finally received my glasses on June 16. Waiting nearly two months for a medical necessity due to lab errors is completely unacceptable. To make matters worse, when I called to follow up on the extreme delays and inquire about a refund for the horrible experience, management retaliated. Instead of taking accountability for their mistakes, they officially cut off communication, refused a refund, and falsely accused me of "harassment" just for tracking my paid-for order. If you expect timely service, accurate prescriptions, or professional customer support, avoid this location at all costs. Once they have your money, they will ban you instead of fixing their own mistakes. I have already filled out the forms multiple times. I have also reported them to the BBB and Attorney General.

On June 25,2026, I received an email informing me that my sunglasses were ready for pickup. Shortly after receiving the email, I also received a phone call informing me that the prescription sunglasses were ready for pickup. During that call, I was offered a $50.00 refund to compensate for the three unnecessary trips I had made because of repeated errors with my orders. I declined the offer because I did not feeling fairly compensated me for the time, inconvenience, fuel and mileage I had already incurred. With gasoline currently costing approximately $1.65 per litter, and after making multiple trips to this location, a $50.00 refund did not adequately reflect the actual costs and inconvenience I experienced. Yesterday, June 26 I made my 4th trip to the optical shop 0913 111th St & 51Avenue Edmonton AB to pick up my sunglasses. I was assisted by the store manager Jaz. Initially, when I tried on the sunglasses in the store, they seemed fine. I thanked the staff and left. However, after wearing them for approximately 5-10 minutes while walking through the mall, I began feeling pressure in my right eye and felt nauseated. I sat down on a bench, took out my receipt, and attempted to read it. The text appeared doubled and blurred, and no matter how I tried to refocus, my vision did not improved. It immediately felt like I was wearing my old prescription from over two years ago instead of my new one. I returned to the store and was assessed by the store optician, Karla. She explained several technical aspects and attempted to adjust the height of the lenses, but the clarity and sharpness of my prescription sunglasses to my clear prescription glasses, and the difference was obvious. My eyes clearly indicated that something was wrong with the lenses, regardless of the adjustments that were made. After measuring my vision, Karla concluded that the sunglasses would need to be sent back to the laboratory for further correction. At this point, I am very concerned by the number of errors that have occurred with my order. Between the inaccurate pickup notifications, multiple unnecessary trips to the store, and now receiving prescription sunglasses that appear to have the wrong prescription, I have lost confidence in the quality control and service at this location. I expect this issue to be resolved promptly and accurately, and I would appreciate an explanation of how so many errors occurred with a single order.

Unethical Lens Lenscrafters plus program switch and bait program, advertise deal and then get to sign up a 2 year payment program after telling promotions only to find out the store promos do NOT apply and it was 400.00$ more and you are supposed to return those glasses to start a new contact later. Also, could not add a pair when stopping back, had to refund contact, start a new contract, leave 1000$ hold on credit card.

Lenses were made wrong 4 times. Store employees were not the problem, the lab they send away to was. Incompetent lens makers (obviously) and low quality materials. I will NEVER use this company again. I finally gave up and went to the place that made my other pair of glasses right the first time. Same prescription.

On 6/6/2026 I received an eye exam & picked out glasses to purchase. I paid $467.10 by Visa card. On 6/14 I went to pick up glasses. I discovered the wrong glasses had been ordered & I showed the lady the correct glasses I originally picked out. I picked out model TF2270B $398 & model TF2254BU $453 were the glasses I received. I was told there was no price difference. After calling serval times & going back in forth with Meia on 6/20 she finally looked into the situation & stated I should receive a refund but she will need to check with head quarters.

Poor patient care. Poor office management. False information. (Oakridge Mall on Blossom Hill Rd. in San Jose, CA) I had a confirmed appointment with Dr. Brittany Huynh that was verified through the office website, email confirmation, and text message reminders. However, when I arrived, I was informed by the office manager that my appointment had been canceled because their only method of confirmation is by phone. The confirmations by website, email, and text message should have been disregarded. I found this policy frustrating, illogical, and disappointing. If an appointment is already confirmed through multiple official channels, patients should not risk having their appointment canceled simply because they did not complete an additional phone confirmation. This resulted in a wasted trip and unnecessary inconvenience. I believe the office should clearly communicate this unusual requirement in advance. I mention Brittany Huynh because as a doctor of optometry, she should advocate for patient care over shady business strategies.