LensCraftersReviews of lenscrafters.com

I wish I couldn give a zero star review After 30 days, over 300 dollars out of my pocket, and over 700 dolars from my insurance company, I still have no glasses. I am left instead with disappointment and anger over very poor customer service at both of the locations I have visited from 2 nasty misogynistic employees. I first went to the Sawmill Rd site in Dublin Ohio. The experience turned out to be a disaster. 👎 When I came to pick up my glasses I could not see out of them but was told, "They look great" and I was rushed out of the store. Within the first 2 days the lenses fell out of the glasses while I was wearing them. I did not realize how really screwed up things were until I went to Reynoldsburg location. Apparently the salesperson at Sawmill had not put Ray Ban lenses in Ray Ban frames which meant those lenses were loose and would continue to fall out again and again. This was a bad inexcuseable mistake! Also I had not been given a choice of the lenses' material, plastic or the polymer. No I was given cheap plastic without a choice I was told at Reynoldsburg that the frames I had chosen were not compatible with and would not correctly fit my progressive script Also I had not been properly measured for progressive lenses so that I would not be able to see out of them properly. As I said, things were very bad from start at Sawmill. Initially, however. I thought that the Reynoldsburg location was different and would address my needs and issues. I was told there of all the things that had been done incorrectly at Sawmill and I saw that those things were being documented by the woman who assisted me. But, when I went to pick up my glasses the employee with whom I dealt was extremely rude from the start of my visit. He smugly said "I remember you from Sawmill" and then copped an attitude with me when I asked him about the warranty on my new glasses. He would not answer my questions and just blew off my question and concerns. I admit that with the frustration I then felt having by now made 5 visits for one very expensive pair of glasses I told him to eff off, that he was an a**hole, and I left without the glasses. I had no confidence in letting him evaluate the fit or make final adjustments on them properly since he had been totally unhelpful and unprofessional to this point. Further. he he would not adequately answer my questions. This was abominal customer service. To reiterate, after 300 dollars out of my pocket and 700 dollars from insurance, 5 visits, and over a month later I still have no glasses. Your system makes it impossible to speak to a live service representative and I cannot therefore get a resolution for my complaints At this point I would like to have the glasses transferred to a third location such as Upper Arlington, at which I hope I can finally expect polite and competent service. If this is not possible, then I would like the entire transaction cancelled, and my and my insurance company's money refunded entirely and immediately. If you would like to speak to me in person please call me at: 6143322664. Please leave a contact number if I am unable to pick.up the call while on duty.

Triple charged my credit card at their Redmond office in Dec 2021. One sum was refunded. Six months later I am still getting the run around and my refund for the second charge has still not been processed. The branch blames head office and tells me there is no way I can speak to someone there directly about my issue. The worst thing is the manager is the one dealing with my query so there is nobody to escalate my complaint to. I will never do business with them again and will dissuade anyone I can from considering them in the future.

I wish i never went there , bc now i feel like im entitled for full refund and free glasses. Such a waste of time , The most irresponsible store ever Their add says 2-3 weeks , im going on the 3rd month paid $900🤮🤮🤮 Total fraud scammers , i cant believe Macys allowes them inside premisess!!!!

Don't trust this company. I bought sunglass lenses here. I purchased a warranty. When I came in to use the warranty, their staff "couldn't find it" in the system, and told me they'd only replace the lenses if I still had the receipt. They were defensive when I asked them to service the warranty, due to the fact they THEY lost the information in their system. Really bad customer service. The customer is always wrong here at the Lenscrafters in Fashion Place Mall in UT.

We’ve been customers of LensCrafters for over 30 years. My wife’s most recent pair had a small crack in them. She went back to the West Dundee location and they informed her she had an “extended” warranty and they would replace them for $50. She had no idea she had a warranty, it was something they bury in the bill without asking. She received her replacement glasses with no issue. Within the first couple months the lenses were so scratched she was unable to see thru them. She returned to the store when they proceeded to explains how she was cleaning them wrong. Mind you, collectively we have 80 plus years of eyeglass cleaning experience, but ok. In reality I believe that one of the many up sell coatings they sell you was not correctly cured or applied. Maybe the “blue light” coating. I called corporate 3 times before I received a response. I had the pleasure of speaking with a customer service lady that was the end of the line for customer service. No one above her. Writes her own checks and runs the show. After about 6 hours of phone calls a manager from the local store called and offered to replace them in at 50% off or 350. Not bad to pay for their mistakes. In summary, we purchased probably 30 pairs of glasses and a boatload of contacts in our 30 plus years. Their customer service sucks. My wife is wearing her 3 year old glasses with no issues. Our business will go elsewhere in the future, obviously LensCrafters doesn’t need it.

OVER PRICED and very bad service. Their product do not hold up. My wife has had to deal with this company in USA and in CANADA.BOTH are way over priced and very bad glasses. The worst service ever. A RIPOFF COMPANY PEOPLE they should be shut down.

Horrible experience. I've been to them before and they know my insurance yet they waited till the day of the appointment to call me and tell me they no longer accept it and I would have to pay out of pocket or wait until July when they will accept the insurance again or whatever BS story the employee told me. LensCrafters can kiss it and I will never step foot in there again. Worst service ever

I have to say I loved the Oakley Gauge 3.1 frames no problem with them. This was my first pair with transactions and liked them. However the lenses are trash. They never chamfer the shape edge. And with frameless glasses you will think they will polish them. No polish was done. So I sent them back to be fixed. They sent me a refund instead. So I reorder the same pair the same lenses. I called them to make sure they will polish them as well. A week goes by and I get them. I about to throw them out the door. The cut was worse than the first time. It look like a doll tooling bit was used. No polish though. On one of the lenses their was 2 deep scratches under the mount for the side. Plus they filled apart. So I will never order anything from lenscrafters.com again. I payed $535 for them.