LensCraftersReviews of lenscrafters.com

Obtaining eye care in the United States is such a nightmare in general. That said, stay away from LensCrafters if you can. Along with the overpricing (someone please do something about that shark of a company Luxxottica), their services pipeline makes no sense. I had en eye exam with them and ordered lenses and 3 pairs of prescription glasses 6 months ago. The prescription did not seem to be correct, and I had to go in twice (under Dr. Ritu Ahuja). I still am not comfortable with my prescription and don't think it's correct. My axis seems to be off. I now need a refill on the lenses and logged into my account. There seems to be no information there. Past orders, prescriptions- nothing (for "security purposes" the store assistant said. Security of what??). I cannot order lenses online or on the phone either on a prescription I have already tested for, and have to come into the store. I mean people have busy lives, and the world has surely advanced beyond this? Do yourself a favor, and head to Costco or Walmart. Or even a place like Warby Parker where everything is more upfront.

I wouldn't buy from Lenscrafters online again. From the website, it appears that local and online stores operate together. They do not. If you buy frames online, the local store can't repair them. They will make adjustments, but they have to be sent back to the online store for repairs. And the discounts for buying frames and lenses together don't apply if you buy the frames online and the lenses at the store. This should clearly be disclosed on the website.

Lenscrafters - Castleton Square mall, Indianapolis, In had exam, prescription was wrong bought glasses, found prescription to be wrong went back, manager Shay and associate fiddled with the glasses took no responsibility for selling me something I can't use manager Shay said "just takes some time to find the sweet spot" goodbye I don't know when Lenscrafters went down hill but they are nothing like they were in years past. I'm a long time client or at least I was now I'm history to them but as with most businesses today THEY DONT CARE

I purchased a pair of glasses in store in Salisbury MD. when i got home i went online to their site to show my sister what i had purchased. I had the receipt so i just plugged in the information. Well the glasses came up 77.00 less before the frames and lenses were both on sale online. I asked today when i went to pick up my glasses and they would not honor told me i had to return the ones i bought and then reorder online... what from the same location?? So i then did a live chat and that person told me the same thing..so i would not purchase glasses instore just go online!! that is so ridiculous! I wouldnt have a problem if difference was small but 77.00 is a big difference.

I am 60 years old and have been wearing glasses for 50 of those years. The glasses I purchased 3 months ago are the worst I have ever had. I consented to all the suggestions, including scratch resistant lenses. My out of pocket after insurance was $330.00 I followed their instructions to use their glass cleaning spray and lenses cloth. Now, in that short time they are literally useless. They are so scratched I can not safely drive with them. In all fairness I did not take the protection plan as I was under the impression it was for lost or broken glasses. I have never encountered lenses so vulnerable to scratching. The manager was less than helpful and frankly not very nice. Rather dismissive. I can not afford to take a chance with this entity again. This was a costly lesson and I will never be duped in this fashion again. Buyer beware!!!

So I bought a pair of Oakley rimless prescription glasses (Oakley lenses and frames) from the Promenade Shoppes in Saucon Valley PA and was told that, lucky me, they come with a two-year warranty. Yeah right! I wore them for eight months, October 2021 - June 2022 and both lenses cracked where the arms connect to the lenses. I stopped into the store and the Manager, who is completely useless, told me I couldn’t drop them off because she had to “investigate” how the warranty works. She promised she’d call me the next day but didn’t. I had to call her two days later and she said that I had to contact Oakley directly and they’d take care of it. Well, I filed a warranty claim with Oakley and was informed that my glasses were NOT covered!!! I called two more times to speak with the incompetent manager and both times was told that she would call me back. I never received a call!!! So they get you to spend $400 out of your pocket for this name brand by saying they have this super warranty and then, once they break, they somehow have no idea how the warranty works and you get screwed. I will NEVER go to LensCrafters again and I’ll spread the word to all of my spectacle-wearing friends, to go elsewhere!!!! Thank God I have a pair of generic rimless glasses that I bought from EyeBuy Direct three years ago….they are not broken and are holding me over until I go to a real, professional optical store!

Worst ever!! Spent over $1000.00 on glasses for my husband and I. Prescriptions has changed and had to have them changed back for both of us. Husband still can’t see out of his and mine were supposed to be remade but weren’t because they are the first prescription, verified with two other optometrists. They won’t fix there mistake because they already remade once. This was there mistake and we have glasses we can’t wear. We had to repay for my husbands lenses, still issues seeing. Super shady practices. Be careful because Lens Crafters are buying small businesses.

Although my experience was with Pearle Vision, who is also owned by Luxottica, I felt I needed to share. Although the retail stores don’t have the capacity to handle billing questions and when they do respond to a customer complaint questionnaire from their corporate office, nothing is done. Luxottica knowingly overbilled me for services and will not issue a refund. They tried to cover their actions with the Attorney Generals office by submitting sloppy inconsistent “backup” thinking it would be sufficient. They have been avoiding the Attorney Generals request for documentation to support their reasoning for months. Because the Attorney Generals office is limited and cannot take legal action, if they get enough people that have valid cases of fraudulent billing then they can escalate the issue. My advice would be to check your explanation of benefits from your insurance company against what you were asked to pay at the time of service. Demand Pearle Vision give you a breakdown of the bundled package pricing they charge you. Report Pearle vision to your insurance company and to your local Attorney Generals office if they will not assist you.