LensCraftersReviews of lenscrafters.com

I exam with doctor confirmed. When I arrived at the store after a 15 minute wait, I was told that no doctor was available and I had to reschedule. Rescheduled for February 14 at 2:30 received a call at 2 o’clock saying that the appointment had to be canceled because no doctor was available. This company has no respect for their customers time. I will share my experience with friends and family and will never be back.

I purchased a pair of prescription glasses from LensCrafters online. The lenses were cut too small for the frame and the lens keeps falling out. The stores won't help me because they claim that they are separate from the online LensCrafters, and the online won't help me because they claim I don't have a warranty. But if the glasses were made improperly, I don't understand why I should need a warranty. I have purchased an almost $400 pair of glasses out of pocket and cannot get any help from the company with a repair that they caused.

I had given prescription glasses for making on Jan 23, 2023. I was told that I will get them in 2 weeks. My old glasses broke and so I have been using an old pair through which I can barely see. So I told them that it is urgent, and was given assurance that I will receive them either early or worst case by 2 weeks. Well it has been more than 2 weeks and now I am getting a date of Feb 13. Everytime I call they give a different excuse and tell me that they will call back, which never happens. I am never going back to them. I had given another pair for making online from clearly and I got it delivered in a week. So next time I am getting all my glasses online.

I used to go to LensCrafters level two and I stopped because they coated my lens with out my approval. I’ve came back after 5-6 years later ( in January 23) to order new glasses. I was promised that in two weeks maximum I will get my glasses back. Calling a week later to check on my glasses, I was told that the lenses production is delayed so basically no chances for me getting my glasses back on time. I am very disappointed for trying this glasses company again when they cannot be responsible for the commitment they made.

I ordered my glasses at the end of December and was told that they would be back in 2-3 weeks. It is now the end of January and I have not received my glasses but have been given several different delivery dates. When I called the store and spoke with a manager about a refund, she was laughing the entire time. I guess it's funny to do people any kind of way.

Don’t trust on the date they commit they will have your glasses ready

They don't have much of a selection. The woman who was picking out frames for me to try on. She would take my picture & NEVER ASKED! I DON'T BELIEVE IN GETTING MY PICTURE TAKEN! SHE NEVER ASKED!

Awful!!! It's been a month and still haven't received my glasses. I originally received my glasses and the order was totally incorrect. It did not have the features that I ordered - make sure to get a screenshot of your order confirmation because there's no way that you can check your order afterwards! Customer service claimed there was nothing that they could do until I returned the glasses. Now - they're saying that I need to choose a new frame that's the same price or cheaper because it's out of stock or get a refund despite the fact it'd be wasting my vision benefits if I returned the glasses. They didn't even offer to use the frame that I have or for me to pay the difference in price.