LensCraftersReviews of lenscrafters.com

On May 17th I purchased a pair of eyewear at the value of 620.80. I have BlueMedicare Choice Advantage and lenscrafters is an IN NETWORK provider. I offered my BCBS card but was told I had to write to Community Eyewear in Charlotte for my $200.00 allowance. I contacted BCBS and they stated the contracted discount should have been provided at time of purchase and the address Lenscrafters gave on top of it was wrong. I have been over a week trying to reach a live human at LensCrafters customer service. I finally got someone today who just hung up on me and the second agent stated they were not impowered to assist and would email me a form. When I explained what BCBS stated which was "appalling service" the agent spoke over me and rushed me off the phone. I have never bought eyewear in which the representative did not attempt to find out the discount and apply it which should have happened when I bought the glasses

Very expensive, they say 7 to 10 days which is not true, 400.00 out of pocket and still waiting after 3 weeks and my order online still says “ in process”, don’t even attempt to chat online with customer service, it will tell you chat is taking longer than expected and after a hour of waiting no chat!

Drove to LensCrafters today Friday May 19th because Tammy the store manager did not follow up with me like she said she would: I called her Friday May 12 and I asked her when she would get back to me. Her response was “not until Monday May15th or Tuesday May 16th. Today is Friday May 19th.! She said she runs 2 stores. She said she’s waiting to hear back from her boss, and he’s busy because he runs 50 stores. That’s not my problem! My complaint is that the staff At LensCrafters was trying to convince me that my February 6, 2023 prescription for my glasses was correct and just needed adjustments. I went back for adjustments for 4 weeks. Then I was told by a LensCrafters staff, oh the frames are too big for your prescription, you need a smaller frame. I purchased another “ smaller” frame which cost more and I had to pay the difference. Again I was told just give it time you need to get used to your prescription. I told the staff I was having the same issues with the smaller frames. I even mentioned to them that I didn’t feel like the prescription was correct. I was told the prescription is correct. I am frustrated with LensCrafters!!!! I went to another eye doctor, it cost me $116.00 for the exam. I asked him to look at the prescription from LensCrafters and he said the prescription from LensCrafters is way too strong for me. I asked LensCrafters for a refund. Their response was oh , but it’s been over 30 days. Yes it has been over 30 days because the LensCrafters staff kept sending me away with new adjustments week after week after week. My 30 days satisfaction was expired by LensCrafters staff not me. I was there numerous times.

The worst company you can get your glasses from They are so slow for an international company They also lie about shipping dates

I was told I was receiving a refund from the Holmdel NJ store which since 1/23/23 remains unpaid to the financial institution they issued the credit. I have contacted the store/corporate office too many times to count. As of our last communication three and half months past the repayment date, they claim to have sent a check to my home but can't provide a tracking number via UPS or any further explanation. Most likely because a check was never sent. No check..no tracking number. I have filed a complaint with the Better Business Bureau in OH and hope other defrauded consumers do the same. How many consumers have been hoodwinked by this large, corporate entity in their refusal to not pay bonafide refunded amounts to customers? It's against every business policy known in the US and it's shameful.

Just had an eye exam and new prescription readers and I can’t see anything out of them,thank goodness I have insurance!Terrible!

My new glasses caused me headache. I went back and was told to wear glasses more consistently to get used to it and also go back to the doctor to get re-evaluated. I did both and then went back to Lens Crafter. Manager wa snot there and I was asked to call back. I called back and now manager is saying it is past 30 days and they cannot do anything. I and my family has been customers for many years getting our glasses made every year. I was asked to send email with details, but got no response.

Went to lenscrafters in January 2023, bought a pair of glasses which was priced over $2000 but with 50% off ok very expensive even at half price. The lens needed to be corrected and to this day still waiting for that to happen. I'm only one customer but i would never buy glasses from them again.