LensCraftersReviews of lenscrafters.com

My appointment was 1p.m. they did not get me till 120 p.m. I am now in the doctor's chair and I've been sitting here since then and now the time is 1:40 p.m. and the doctor has yet to come in to do my eye examination. I am very unhappy with the service Plus the first time I called to make the appointment the young lady was very rude and disrespectful and today when I was trying to find the place because my appointment was today on June 13th and the young man was being disrespectful cuz I couldn't find them LensCrafters inside the mall. They failed to tell me that there was on the main floor so I walked through the whole freaking mall and then I had to call them and then I went down to the second floor and called them and explained to me where they were and it still took me almost 40 minutes. Now I am sitting here in the chair waiting for the doctor to give me my eye examination and is now almost a quarter to 2:00 p.m. I am very unhappy with the service and my patience is very thin today.

Went on to pick up my $577 glasses and sunglasses at the LensCrafters in Clearwater Florida in the old countryside mall (not sure what the name of mall is now). Put them on and said everything was blurry. Turns out they made both of them reading glasses not the prescription for driving. Well here is why I am not surprised. When I first went in to order them the associate who was also the manager of the store was the one helping me. He asked me if I wanted the bifocals which I stated no, just single vision for both pair fas need them for driving. The entire process he seemed incredibly annoyed. I even stated to him that he seemed to be having a bad day and treating me very disrespectful should I get another associate. He stated he was fine, well obviously he wasn’t fine as I ended up with 2 pairs glasses with the reader part of the prescription. Back to picking them up, when I was told they were going to reorder the lenses only in the correct prescription, I then asked if they could add a note to put a rush on the order. I was told no they had no way to do that. I stated this was their mistake by the manager of the store no less, who was not a joy to deal with and could they please put a rush on them as I was going out of town. Again told they had no way to do that. I have never heard of such a thing that they can’t even ask for it to be rushed. The manager of the store comes in as I was leaving and I proceed to tell him he put in the wrong order for my lenses and all I get from him is “really? Did the other associate resolve it for you?” He had the same I’m annoying him attitude he had with me a week before. Did not even apologize for the mistake.. shame such terrible service by a manager no less. Just want to say the person that realized my glasses were ordered wrong was very kind , even while stating there is no way he can put a rush on them in the system. He also gave me the customer service number that I could call to put in complaint. Had a call today June 10 from customer care of LensCrafters. We shall see what happens as result of hearing my story.

On 2/3/24 I went into the Tigard, OR location (Bridgeport) regarding my recent purchase of prescription sunglasses and spoke with Alma. I told her I felt there was something wrong with my glasses, I wasn’t able to read my phone, felt dizzy at times and felt there was something off about them. She indicated I had one week to return them and then there was nothing else she could do. I told her that I had medical issues, including brain injury and a debilitating disease and I needed extra care to be sure my glasses were just right, daily life is hard enough. She did not offer to look at them, troubleshoot or assist in anyway. Alma just re-interated that I had one week to figure it out I pleaded with her that I did not want to return them, I loved the glasses, but was worried something was wrong. I asked for the general manager's number and she said no. I asked if she would have the general manager call me and she said “it doesn’t work that way” and laughed at me. She was cold, rude, unhelpful and offered no assistance. She handed me an 800 number for customer service. I left feeling defeated, worried and saddened that I meant nothing to Lenscrafters, my vision, my health was not a concern to Lenscrafters in anyway. Since I only had a week, I Immediately called the 800 number on 2/3/24 and left a message, I was told I had to complete a form in order to get a call. I filled out the form that day and heard nothing. I called again 4-5 times between 2/3/24 and 2/15/24. No one ever stated why I wasn’t getting a call back. It was a challenge to navigate through the 800 number system, because it’s basically a loop and hangs up. I finally realized if I asked for help w/the new Rayband glasses, I could get a live person. It is absolutely unacceptable to out your customers through this much stress! I finally got a call back on 2/16/24 from Miki who claimed to be the GM. What she had to say with a very, I do not care attitude 1) she was on vacation 2) it had not been 2 weeks since I called, it had actually been 12 days. 3) she had never had a complaint about Alma before, therefore, I guess it must be something about me. I am the problem? She didn’t apologize. She was not anything close to what someone would expect from a GM. She did say I could bring my glasses into the Washington Square location and have their lab look at them. She did offer some suggestions for glasses in the future for people with brain injury. I received an email stating that she “told customer she could not return glasses, warranty had passed”. REALLY? this is what she had to say after all of this? What are you teaching your leaders? On 2/17/24 I went to the Washington Square Portland, OR Lenscrafters and spoke with Kelly, the manager there. She was kind, she listened closely and offered me assistance. She immediately said she thought she could see the issue and then took my glasses to the lab and came back and told me that they were not made correctly, I would have had to hold them up high to even have a chance of seeing through the area that offered me my prescription. Wait, WHAT? It’s no wonder I was dizzy, felt something was wrong and couldn’t read. Because of Alma’s threat of not being able to return them, I basically had one week from 2/3/24 to return them (per Alma) therefore, I had wore them at least 5 times, “trying” to acclimate. This was not safe for me. Like I said above, I have brain injury and another debilitating disease. Adding in driving without my prescription is dangerous. Had Alma looked at my glasses on 2/3/24, she would have seen the mistake. It certainly was clear to Kelly after spending 2 minutes listening and looking at me and the glasses. I want a call back before I decide how to proceed. I have learned after 6 years of advocating professionally, this isn’t the first time this has happened. There are other patients out there who have been treated poorly, ignored and left in a vulnerable and dangerous position because of the lack of care and/or concern from your management team. Your GM’s nonchalant attitude is revealing. I never even got a call from Miki after I left the glasses with Kelly to be re-made.

Lenscrafters are pretty crafty! They have a sale sign up for Presidents Day so you get a percentage off lens and frame. But, wait, you only get the sale on the lens if you purchase the coating. On the sign, in very tiny lettering at the bottom, it says some restrictions may apply. Of course if you need new glasses, it's too small to read! Sign over work area says in large letter, Lenses in one hour! Oops, they don't do that anymore except for far sighted glasses..... so why not take down the sign! What a bait and switch operation!

I purchased 2 prescription glasses on January 3rd online and I still have not received my shipment. Almost a month later. Never again

Bought glasses online at LensCrafters website. Smooth process. Ordered on Saturday and glasses arrived on Thursday. Saved me two trips to a retail outlet to get glasses. The lens correction seemed to be ok but the reflections on these lens made them un-usable especially at night. I paid for an anti-reflection coating but it appears they skipped this step based on how bad these are. I have a second pair of the same glasses that I previously purchased and they are 100% better. Something went wrong when they made these lens. I hope LensCrafters honours the 30 day return policy for refunds. I'll update this review after using their return process.

Hayward mall Greenville SC. Had trouble with the lens in my new glasses. No one answered the phone at doctor's office. I left my name, phone number and explanation of difficulty. No one returned my call. Poor business practice.

I have been going to Lense crafters over 20 years I must say I like the eye dr /exams but I can not give a number for how BAD THEiR QUALITY is on these lenses . I had a Waranty so I got a replacement for the scratched lenses and when they gave me a replacement Lense in TWO WEEKS the coating was all coming off ,they would not do a single thing but offer me 50% off another pair !!!! Why would I want to do that and I have heard this from a few co workers also ! I DO NOT RECOMMEND!!! Their lenses at all !!!!!! Terrible 😣 customer service!!!!