LensCraftersReviews of lenscrafters.com

My experience with LensCrafters was an extreme disappointment. The initial visit was reasonably professional; however, the follow up process was nonexistent. I was advised that the glasses would be available approximately 14 business days from the date of the order, and that I would be notified upon arrival. I did not receive any notification. I placed numerous phone calls with no response to any of the calls. I then went to the facility and requested the glasses. I was then told that my order had been cancelled. I was not notified of the cancellation, and no one seemed to know the reason for the cancellation. Customer service was beyond unacceptable; accordingly, I requested and received a refund. I must say that this was the worst customer service experience I have ever undergone. Thank you.

I recently had a highly disappointing experience with Lenscrafters that compelled me to share my frustration. I placed an eyeglasses order #1047303 with an expected delivery date of 2 weeks. However, the delivery has been egregiously delayed, and the lack of communication from the company has added to my dissatisfaction. Attempts to contact the store have been met with responses like placing the regular plastic lenses (nothing special)on the frame will take almost a month, and if I don't like it I can get a refund (so disrespectful) This delay has inconvenienced me significantly, impacting my daily activities due to the inadequacy of my current eyeglasses. Unfortunately, this experience has eroded my trust in the company, and I would caution potential customers to be wary of such delays and communication lapses.

Orders contacts and paid for expedited shipping 12 days ago. Per website, this should be about 3-5 days for approval, 1 day for shipment. The prescription was NOT approved until 6 days in (when LensCrafter is the place I go to); and then shipped the following day. The tracking number received from LC did not track. Due Thanksgiving, I called today to see what was going on. Apparently UPS did not scan items in correctly on the 22nd and by end of day today it may show up. If not, I have to contact LC directly - they will not contact me - to either have a replacement order or a full refund. There was NO email going out to state the issue, no refund for the shipment that I paid for - UNTIL REQUESTED, not offered - no manager to speak to, as my issue does not warrant their attention. The customer service was so incredibly poor - not by the agent, but by the recourse they allow her to give. It is unacceptable to not communicate with your customer on delays - even if its out of the companies control. I was even told they do not track each & every order; nor were they going to alert the customers this affected. Poor business model.

Went to Market Mall Calgary . Paid 1800.00 to lenses crafter for dry eye treatment. Dr.Sal promised he would treat my dry eye and would not leave me in distress until it was dealt with . Well after 3 treatments he was done with me. He blamed my history for why his treatment wasn’t working. He had the nerve to try and sell me more product when his treatment didn’t work . I left there feeling totally scammed from Dr.Sal Jivraj.

Standing in 2023 You guys have the worst website its sucks

Picked up my glassed and tried them on and everything was blurred. The rep took measurements a week before to make sure my new glasses were perfect, well like I said before everything was blurred and was not happy. I asked the assistant what happened and was told the lab had a bad day and also said it like going to the Dr's and the Dr made a wrong diagnosis. No apology, just excuses. I thought Lenscrafters were better than that.

I went to the Daytona Beach Volusia square store for an eye examination. A staff took me to an exam room and asked I sit on a stool and look into a machine - and walked out. She returned a few minutes latter and after completing the first test, asked I look into another machine. She didn't like the images she got on her screen and each time blamed me for blinking and got irritated when I said I hadn't. At that point I walked out. I then got an appt at the Target Optical where I received optimal service from the staff, the optician, and the manager. I highly recommend it.

They don't even get 1 start but it is required so I'm leaving. Because this whole outfit sucks. Do not and I repeat, do not purchase from LensCrafters online. if you ever have a problem, you cannot get in touch with anyone although they are there every step of the way when you're purchasing and buying but after you buy you get no attention at all when somethings wrong! And if you ever take it into a store, they will never give you the same attention that they give the people that buy in the store. I see the online sales are cheaper than in the store and the people in the stores obviously are not making any money so with that being said, when you show up with the online order, they just throw you to the side. And if you ever have a problem, they say there's nothing they could. Do you gotta go online. I paid for the warranty and extended coverage on my lenses and frames but when I had a problem, I could not get anyone to help me in the store they keep telling me to call online but there's not even an outlet for it online. There's no one to call there's no one to talk to. And in the store they say they don't have anything to do with it other words it's not our problem you did it online. You didn't do it in this store and that's the story that I got so I would never ever purchase from them again I just paid the money for extended coverage because I was unable to get it serviced, and they let it lapsed until it was unable to even be done. so please do not order from they are garbage, I repeat they are garbage! Dr. Tee Rodgers Ph.D -------- Ya Digg!!!