LensCraftersReviews of lenscrafters.com

Completely unprofessional, employees clearly have no idea what they are doing. Took two weeks to not only lose my prescription, but lose any record that I had paid for ANYTHING, and then had the audacity to tell me all I could do was "wait for the sales audit team to figure it out"? Totally unacceptable, avoid these scammers.

I had terrible experience. I got glasses for myself and daughter. I noted scratches on lenses of myself with no known falls. I asked them its still within 30 days window period and they rudely told me that they cant do anything and there is no help.

Canceled our order three times due to "technical issues" on their side, even after calling and reordering via phone and being assured that they had everything they needed. Do not buy from them online, find a vendor with better/any customer service

My experience details the office of Kathryn Thomas. I would urge nobody come here if you can help it. The doctor will actually charge YOU $25 for THEM being behind if you’d like to reschedule. It’s absolute nonsense but they say their rescheduling policy is strict. If you can’t wait for for over an hour past your appointment, head elsewhere. If they’re behind, you will pay to reschedule.

Lenscrafter.com is a scam, they sell you defective products and then offers no compensation or fix. the lenses on my 6 months old RayBan frames just popped out and when I took them to the store, they told me that those lenses do not fit the frames that whoever put it together made a mistake and they were bound to fall out eventually. Unfortunately for me that happened past the warranty period and LensCrafters.com would not own up to their craftsmanship defect.

I have been a loyal customer for quite some time now, but I think I will be looking some where else, it is ridiculous that now, even tho you advertise 1 hour service it takes 2 weeks or more to get a regular, nothing special, pair of glasses!

Clandestine subtle-ill behavior by many (easily detectable by experienced person) immediately entering establishment, Market Street, San Francisco, though actual manager friendly/professional, others reek of disrespect for absolutely no reasons whatsoever, ugly people, unable to hide their sick bias, basically adult children, selectively treatment, never-ever again, no way.

I will never ever order anything here. NEVER! My contact lenses are delayed for almost 2 weeks already and nobody have clue when my order finally will be send!!! Attitude of the employees is the worst, no compassion whatsoever, they just don't even bother to pretend that they give any damn **** about me and my order and generally giving f*** you vibes every time I call about my order. This is beyond pathetic. This store is a joke.