LensCraftersReviews of lenscrafters.com

I bought my first pair of glasses from LensCrafters and 17 months later I noticed the non-reflective coating coming off the lenses. At first I thought they were just dirty and got something on them. But I continue to clean them with non-alcohol, glasses cleaner, and a microfiber cloth That we purchased from LensCrafters. It seemed like my lenses were getting worse. In April 2024 I’m now close to two years since my purchase of a $600 pair of glasses. When I went to the store in Saint Clairsville, Ohio they told me that , this does happen time to time to lenses but unfortunately unfortunately I have a one-year warranty and there’s nothing they can do about it. I told them that I have three other pairs of glasses at home that I’ve purchased from a different provider over the years that all have the anti-glare, and I’ve never had this problem before . The associate said well we’re running a sale on glasses right now we could give you that sale price but I believe you’re gonna need to buy a new pair of frames and lenses? I like my frames and I feel like they sold me defective lenses. They looked up my prescription and said that the one on file was expired so I went back to my optometrist And asked them to email my most recent prescription that does not expire till August 2024. I came back the next day and spoke to a associate. I told her I had a copy of my most recent prescription. She didn’t even want to look at it . I must’ve had something on my microfiber cloth that caused a problem. I then told her I keep a pair of other glasses in my car and she insinuated that. Did I keep those glasses in my car because being in the car to conscious. The answer was no , I only wear these glasses to bed and I’m very careful with them and keep them in the glasses case. She didn’t tell me about the half off sale and told me the best she could do is takeoff $50 off a brand new pair of glasses and frames . Didn’t offer any other solutions. Wouldn’t take it up the chain. She then told me doesn’t your insurance cover a new pair? She said well most people buy new glasses every year or two so you’re probably due for a new pair. I would never go back to LensCrafters again as I’ve read other reviews now and I truly feel that they do not sell a quality lens Over priced if you have a high index lens. Not a good customer experience.

They sold me crooked glasses! The box they came in was undamaged, but the glasses themselves were obviously crooked!

I had a really bad experience when I went to change my glasses using the insurance .I got the same glasses I turned in . When I went to tell them they did not want to help me They said It was more than 30 days This was the second time this situation happened to me. They were supposed to call me be after speaking to a manager but nobody did They were like well it is what it is The second time I went to the store they spoke to the store manager but she did not approached me They said well there is nothing We can do I call this the worst service ever Here the glasses and lenses are very expensive Last year I bought three set of glasses And one this year They lost me as a client I ended up paying aguan to replace yhe glasses They just did not care they don't take responsibility fort their mistakes Never contacted me when filled out a survey I put my preferred time to be contacted an nothing happened I wanted to escalate this matter but I guess they don’t care

Lakeland, FL - they told me they are running to time so we wait. Just 2 of us there in an empty store. 20 mins after the scheduled appt we are still not in the exam. Rude staff, not bothered about customer service. We walked out

My experience at LensCrafters was disappointing and frustrating. Despite paying extra, I didn't receive my glasses. On three separate occasions, I found the store closed, even though it was still within their scheduled hours. The staff, including the manager and a particular lady, were unhelpful and seemed indifferent to my concerns. Despite lodging a complaint with the head office, I haven't seen any resolution. Overall, my impression of LensCrafters, particularly the one at Macy's in Frisco, is highly negative.

My experiences with this company have been less than zero. Several years back I had a horrible experience where they filled a current prescription with an OLD prescription. They did not tell me I overheard them huddled together talking about it and that's how I found out. Never even offered an apology. Having had that horrible incident, fast forward 6 years and I need to get glasses again. I chose another LC location and told them of my horror story of the previous years and expected to get top-notch service. Boy, was I wrong. They filled my prescription with the progressive too HIGH up. They take them back and exchange them and AGAIN the progressive is TOO high but to add insult to this they filled the prescription WITHOUT transition in one lens. What woman just for the aesthetics of it all would ask to have one lens with and the other without. Now I'm on my third attempt for them to fill the prescription, but by this time I'm losing confidence that anyone in their entire franchise can fill my prescription and I ask for a refund. I began my ordeal with them on January 12, 2024, and ended with a refund to my insurance and a refund of my out-of-pocket experience on April 13. NEVER will I ever go back to this incompetent franchise for service and will NEVER recommend that anyone do either. You never see the same salesperson when you go to their store(s) and they in my opinion are all INCOMPETENT. When I was refunded, I went to another franchise (the Owl) and in one attempt they filled my prescription perfectly. If you value your vision and want to get your prescription for glasses filled without drama please DO NOT and I repeat DO NOT go to LensCrafters. Through all of this, they never offered me any kind of gift card or anything when I had to make 4 trips to their office 45 miles from my home. I've never been more outdone with a company than I have been with this trifling group called LensCrafters.

I felt like I was being scolded by the doctor who seemed tense and I am 37 years old. The doctor told me if I don't drink more water I "could get an eye infection," causing her to "have to figure out how to treat it." Excuse me? You are lucky I am alive so you can tell me I am dehydrated in the first place. Maybe next time I will go somewhere else.

Picked up my glasses & sunglasses the end of December. Even with insurance, I paid $612.66. I'm 76 & keep my glasses on a strap around my neck so I'm not throwing them around being careless. While shopping the 1st week of March, I put my glasses on & noticed one of the lenses had fallen out. The screw on the side was gone. Took them to Lenscrafters & was promptly told it wasn't their fault and that I'll have to buy another lens. $612.66 and 10 WEEKS later, but I'll have to BUY ANOTHER LENS. Logic tells me that they didn't tighten the screw enough so it worked its' way out, allowing the lens to fall out somewhere. Needless to say, I'll be going elsewhere for my glasses.