LensCraftersReviews of lenscrafters.com

I am writing to express my dissatisfaction with the service I received at your International Plaza Bay Street Mall Tampa store on 07/07/24. I have been using eyeglasses for many years, but my recent experience was deeply disappointing. Upon entering the store, I was greeted by one of the staff members who was very friendly. I chose my eyeglasses within 10 minutes as I had already decided from my previous visit. Another staff member placed an appointment for my eye exam, and I wanted to ask about the price for lenses since it was my first time using new insurance. When I approached the counter for assistance, the employee I spoke with was dismissive and seemed uninterested in helping me. This lack of basic courtesy set a negative tone for my visit. I had basic questions about the different lens options available for my prescription. Unfortunately, the staff member assisting me appeared to be showing me the options for the maximum price they could charge. She showed me lenses for $428 after my insurance coverage, which I found quite high, considering I chose eyeglasses that were around $500. I knew the price for Miu Miu eyeglasses was acceptable. I just wanted to be sure what I was paying for. When she asked me what my price point was, I explained that this was about my insurance coverage. I have been an eyeglasses user for 20 years and am also a doctor. When I told her this, she simply said “okay” and then showed me options for $60. This made it difficult for me to make an informed decision. I did not feel I should have to mention my job or my knowledge about glasses. When I finally selected a pair of frames, the process of placing my order was slow and inefficient. Impact: The unprofessional behavior and lack of assistance from the store staff resulted in a frustrating and unsatisfactory shopping experience. I did not purchase anything and was not able to complete my eye exam. I left the store feeling undervalued as a customer. Resolution: I request that you address these concerns with the staff at the International Plaza Bay Street Mall Tampa store to ensure that other customers do not have a similar experience. Additionally, this is my first review for any store, but I want you to realize that I took my only day off in the last 10 days to visit your store. I drove there for an hour and have since scheduled another appointment at another LensCrafters store in Tampa Wesley Chapel, as I knew this was just a bad staff member experience and not reflective of the brand.

Purchased sunglasses a year ago. Store rep recommended mirror coating and I did not opt to get the insurance they offered. I've been wearing glasses for 50 years and never had a problem. Coating started to wear off, I went back to the store this week and they said "too bad." Manager was supposed to call me and never did. They don't stand by their workmanship and don't care about customers. Will never purchase there again.

Well, their equipment and office looks like it's been there forever. IT was hot. They have no restroom. It is taking way too long to get my glassed. LensCrafters use to be the best. Not anymore. I won't be going back!!

Lens crafters lies they sold me warranty and now that I need my glasses fix they said it's expired they said it expired in November and January they send me an email that I could get a new pair for fifty dollars so I did and now I need another pair cause I can't see there saying it's expired. Don't believe them they straight up lie

Everything that I could call bad service is what I got from LensCrafters Did not do a good job and continued to do a bad job from the store supervisor to the manager to the mother company that handles the complains . No wonder they are rated D They dont know what service recovery is . They are acting like a third world country service if they messed up there is nothing they can do Unbelievable they robbed me bc thats is what happened Will never buy again from them Never I gave then a Triple F rating They stated that they apologized to me Not true they slap me on the face with their response They lost a costumer bc they messed up Last year I bought three pair of glasses with them Sent me issue to the store manager that was never involved on my case Super unprofessional and lack of costumer service

The worst place to get your prescription lenses done! They do it wrong and if you want to complain and do it again you have to pay what they say even if you have a guarantee! The attention and lack of empathy of these people is horrible!

Prescription lenses developed issues after less than 8 months that are workmanship and manufacturing related. LensCrafters Greenbrier Mall in VA stated this is outside their 30-day window, and additional accident insurance wasn’t purchased. There has been no damage nor accident and this is not anything related to normal wear and tear. This is straight up a workmanship and/or manufacturing problem from when the lenses were made. After having been LensCrafters customers for at least 20 years, it is shameful to learn they no longer stand behind their products nor do they care about customer support. We are voting with our feet and taking our business and our money elsewhere. Maybe this is why their store was always devoid of customers when we were there, just saying…. There are a lot of alternatives to LensCrafters, and I would not be surprised to see the sign for their new business name in the storefront window in the near future: “This Space For Rent”.

Don't do the glasses at Galleria Mall of Dallas, Texas. Firs the optometrist evaluated my eyes twice. After two months correcting the glasses they are stell out of focus and giving me a headek. So thay correct again as they say. So I try for one day with the same disappointment as first time and pain in my eyes and headek. After one day of wearing the glasses I have returned to the location to here that the glasses are scratched and they will not offered any refound. Mony lost, time lost, but lesson learned. Never again this location. The manager and staff personnel has to no name tags nore qualifications to be a customer service.