LensCraftersReviews of lenscrafters.com

600 for 2 pairs of transitionals less than a year later cant see out of due to scratches. Never given scratch resistance option. ocean state job lot 3.0 glasses have no scratches after a year Lens crafters total rip off!!!!

I've been coming to Lenscrafters for many years, probably the late 80s. I've purchsed dozens of glasses, sunglasses, contacts and eye exams over the years. Usually it is pretty predictable and hassle free. But, it keeps getting worse. In the 80s and 90s, you could go in and they'd have your glasses ready for you in an hour (remember that?). But they pulled their labs out of the stores so now it takes a week or more to get new lenses, but that's OK, times have changed. But if you don't also order new frames, here's the experience. You take off work and come in for an eye exam. Then you order your new lenses. In about a week, you have to make an appoinment to come back and drop off your glasses and leave them with them. If you are lucky, they will have someone staffed to actually fit your leneses into the glasses (this used to be done when you walked in in the past, but not any more). So, you leave the glasses with them and then somehow either have the luxury of waiting around the mall for a few hours, or finding someone to drive you back to work, schedule to take off another day (or few hours) and schedule another visit to come back, hoping when you do the glasses will fit and you won't need to leave everything again. For the first time since the 80s, I'm now asking myself why go to Lenscrafters? There is more selection online, there is more convenience online, and you can get a quicker exam for less at Costco. Not to mention all of these alternatives are less expensive than Lenscrafters (way more expensive when you include gas, time off work, etc.). Pretty hard to understand how this model will succeed moving into the future, but my guess is they will go the way of Sears and other retail outlets that forgot how to take care of their customer. I wish someone had warned me. Ultimately, I spent more than $1,200 for two sets of lenses and an eye exam (no frames) and had to take off work 3 times (probably a 4th) and I still don't have my glasses.

Good place for eye exam - Bad place to buy glasses. With my prescription I purchased glasses for well over half of what Lenscrafters was charging.

While the exam went well and I was given a 'script for progressive contacts, and a sample pack, it tanked from there. I was given a set of sample contacts with a +3 add hi (for progressive [near/far] contacts). The samples were not working 100% so I asked and they agreed to provide me with more trials to see if my eyes would adjust. I was told to come in and they'd give me another 5 day sample pack. I went in and after 20 minutes, was handed a SINGLE SET OF **SINGLE VISION LENSES** with a MINUS -3.0 (I take a +3.0 so you can imagine that something that is SIX NUMBERS THE WRONG DIRECTION just "might" not work. Then I was told that I'd get a call the following Tuesday and lenses that day. NO CALL Tuesday. Called Wednesday and was told they've never had those lenses in stock (notwithstanding that they gave me a 5 day sample pack previously) and it would be at least A WEEK to get them. I asked for my 'script to be faxed over. No fax. It's now Thursday - no fax. I called and they indicated it was faxed (I have a digital fax service and I guarantee you there is NO FAX). I called again and now the "technician" is not in and apparently no one else knows how to fax something. DO NOT USE LENSCRAFTERS. FIND SOMEWHERE ELSE AND I BELIEVE YOU'D EVEN BE BETTER OFF POKING YOUR OWN EYES OUT WITH A DINNER FORK.

Purchased my glasses and protection plan online. When I tried to request a repair for cracked frame, online customer service kicked me to the after sales team; after sales team kicked me to the local store; local store kicked me back to the online customer service because local store has completely different user system and no obligation to help me. After I explained everything to the online customer service, they throw me a fake phone number and claimed it was their manager’s number. After double checking with the online customer service, they just ended my chat conversation l

I broke my glasses over three weeks ago. Went to LensCrafters and ordered an expensive pair of glasses. Advertised as get them in 1 hour. After glasses paid for was informed they would have to be sent from lab. Two weeks later no glasses. I called and after much hemming and hawing was told they must have lost my glasses and would have to order again. Still no glasses. I will never buy another set of glasses from LensCrafters.

Purchased two pairs of glasses, $800. Picked up the sunglasses on Saturday, took them out of their case today, Monday, for the first time. One of the arms got caught and they hit the tile floor. Three scratches.. .on scratch resistant lenses. Went to the store....pound sand. Not their problem. We got your money so leave us alone. Not even an offer to replace at my expense. Will never go back. Sanford, Florida store on 46

I already have a bad taste in my mouth about this company, and I haven't even received my prescription sunglasses yet. First they lied about method of shipping. It says the method of shipping is UPS special care. That is not the case. It's actually UPS Mail Innovations. What that means is they ship it to UPS for UPS to ship it through USPS. USPS provides no specific tracking information, you can not leave specific delivery instructions either. If your item is $500.00 or more this option is available through USPS. Unfortunately for me my sunglasses only cost $200.00 out the door. $400.00 retail, or so LensCrafters.com says. So I'm hoping my $200.00 pair of sunglasses that the mailman will be stuffing in my mailbox doesn't arrive damaged or damaged in my mailbox or possibly stolen from my mailbox because I'll have know idea when it will arrive because I can't track it. I will also update on if my prescription is correct and the craftsmanship. I've read alot off negative posts about this company and their parent company Luxottica Retail. Shame on me for not doing any research before I shovled out my hard earned money to these money grabbers. This will be my last time purchasing anything from this company. I should of stuck with SVS Vision.