LensCraftersReviews of lenscrafters.com

I purchased glasses at LensCrafters and a few months later the lenses cracked all around the edges with tiny prism like cracks. I returned and they replaced my defective lenses. After a few more months the same thing happened again. They said maybe the lenses were too tight in the frames so they replaced my frames and lenses but refused to extend the warranty even though these were new glasses,and charged me a co pay this time. They said when warranty runs out in a couple months I would just have to buy a new pair. This is not right, obviously there is some kind of defect in the lens. I paid almost $400 for these glasses and should not have to buy another pair if these present ones crack. I have to think this is poor quality and warranty should be extended. I belive warranty should be extended and a refund of $25. because this is a defect in lenses. I purchased glasses 1/22/25, new lenses in May 2025 and new glasses in November 2025. I want Len Crafters to do the right thing.

Website would not remove my coupon so I could update with a better coupon. I called in and she couldn't help me and told be to place the order and call back in and they would credit me the difference. I've now been on hold for 10 minutes. At this point I may just cancel my order and use 1800contacts. I've been trying to place this re-order for over an hour.

Customer service awful. Went today for an adjustment which took 2 minutes. Problem was I had to wait 30 minutes for what took 2 minutes. Was treated poorly and will never go there again. I found I can’t trust people who have no experience with either people or glasses,

I added an additional star because when I went to the actual retail store, they were some of the nicest people I’ve ever met in retail. I’ve been trying to return or exchange a defective pair of Ray-Ban Meta glasses for a month and I couldn’t do anything regarding the return online, and when I went to the store, they told me they had no problem taking them back - but the $489.97 that my insurance paid (in combination with a $281.20 that I paid) would not be returned to the insurance company. I informed them that I had a New York State insurance license and would not be able to allow them to charge the insurance twice because it would constitute fraud in New York State. The fact that LensCrafters keeps the money from the insurance even after a return is not only unethical it’s illegal in New York. The order number is 8446598751151

I ordered prescription glasses 2 weeks ago. My order status is still Processing, so I assume they haven't shipped yet. I write to their online chat and they tell me that as soon as they're ready they will ship them by CANADA POST or DHL, and that because of the Canada Post strike, there may be delays..... REALLY? I asked them if they could make sure to use DHL instead, like, why would they use Canada Post at this moment? They told me the logistics team will choose the best carrier (lmao) and they can only add a note in the system but can't make any promises.. I'm going away for the holidays next week, without my prescription glasses.. Thanks a lot Lenacrafters!

it would be decent of the staff there if someone would PICK UP THE PHONE when a customer calls there.....

Received text glasses were ready to pick up. Went to the LensCrafters at the Brandon Mall (Florida) where I had ordered the new ones. There were 4 ladies all standing around the register talking and ignored me standing there for a moment or two. When I was acknowledged as being there I was told to have a seat at the back desk and someone would be with me. One lady that was rearranging a desk in the rear was asked to attend to me and you could tell she did not like being disturbed. Just came up and without even looking at me said "last name" I said "Hello, my last name is White". Still with her back to me she located my glasses and said "First Name". I gave her my first name. She came over and put them in front of me and asked me to try them. I have worn glasses over 60 years and said "it feels like these need to be bent over the ear to stay in place." She never looked and just took them, placed on the heater and started to bend them. I tried them again and still about the same. I showed her how my old ones were shaped and she said she couldnt do that. I never saw a name tag on her, she either didn't have one, didnt have it on or it was covered. Another lady named "Penny" came by and the lady helping me asked her to see if she could understand. Penny greeted me and asked me to put the glasses on and let her know the issue. I put the on, showed her how they easily slipped forward and backward. She looked at them at the back of my ear (first person there that looked at all) , took them and started heating them up and bent them to look about identical to my old ones laying on the counter. I tried them on the fit was very good this time. Wish they had more people there like Penny, she was very professional and respectful. You could tell she knew what she was doing and enjoyed taking care of the customers.

I placed an online order 7/8. That same day, I realized this wasn't the best place to eyeglasses after reading all the negative reviews. Their email order confirmation had 2 links, one for checking "order status" & the other to send a copy of my prescription. Clicking on "order status" said "there's no record of any order." Wthell. This same email stated that if I didn't send any copy of my prescription, they would "cancel" my order. That's what I wanted! Instead, Lenscrafters billed me on 7/11, just 3 days later. Got to get that $612, huh, Lenscrafters? The pair I ordered, a Michael Kors design arrived on the 7/16. Atleast they were quick to mail out to me. They arrived. They looked nice, had the features I ordered but simply closing the glasses, they didn't fold up like a well-made designer pair of glasses! The arms wouldn't lie flat. Bizarre. And one arm was looser than the other. It led me to believe these glasses are cheap knock-offs but being peddled as "real designer" eyewear. I don't believe it! What I paid for them is not what they are worth. Next, I tried them on and they would just fall off my face. Ridiculous. Lenscrafters should never had sent them out to begin with & they stated they wouldn't but now I have to bother to return them. I wouldn't order from Lenscrafters again.