LensCraftersReviews of lenscrafters.com

LensCrafters has by far the worst customer service. I ordered a pair of glasses online and this time got the eyewear protection plan, as I have dogs and am clumsy. Within 2 weeks, I had to use the plan because my dog chewed them to bits. LensCrafters must HATE actually going through with the protection plan, or every single one of their customer service reps is badly inept at their jobs. I do online support. Online support tells me to call a number. The number tells me my request has to be done with the online chat support. This process happened 3 freaking times when I blew up on the chat person, and they magically could finally help me. I got my new glasses in the end, though weirdly they didn't have me send my broken ones back. Fast forward to today. It's been 6 months with my glasses, and there's a big scratch down the center of my lens despite the whole anti-scratch coating, but things happen. Surprise, surprise, the whole game of back and forth starts again. First directs me to the number. I d it just in case the process has changed. Nope. Sends you back to chat support. I get connected to someone new and tell them I know I can do it here and do not need to call. The end the freaking chat. I got hung up on in an online chat because I told them I knew the process. That really irritated me the most. Third time I wait a few messages before telling them I know how the process works. I kid you not, this person sends word for word, "I am unable to take payment thru chat." Like that's not even remotely close to what I said. I told her I know she can process it. It's an online order, and I have done the process before. Again, word for word here "As I explained above, we can not take payment thru chat. The only way that it can be done is you have an online account that the order would need to be put together in, and then we can go in and manually add the discount. I have people call me daily to use the EPP plan. I do chat and calls. Sorry, it is directing you back here." Like the sheer audacity, as if I'm the problematic one here. And IT IS AN ONLINE ORDER, as I already freaking told her. Like she blew past all that just to say something I already told her. I really almost lost all the calm I had at that point out repeated to her that it is an online order and that six months ago I had done this process before. She finally asked me for the damn order number, "To look into this," and after all that, she finally did the damn process. Like, why did we have to do all this back and forth? Did she really not want to deal with it that badly? This time I do have to send the old glasses back. I really wish I could choose a different place, but this place takes my insurance the best, so I don't have to pay hardly anything for my glasses. So it seems I'll have to deal with shitty customer service each time or pay more somewhere else, which isn't in my budget.

I want to write my pathetic experience at Lens crafter in Fox Valley Mall, Aurora, IL. I bought my prescription glasses paying $475 on July 16, 2026. By 21st September I lost one of the lens dur to poor workmanship, I visited the store asking for replacement . Even though the purchase was just less than 3 months they declined to service as I did not take warranty. This is total rip-off on consumers , a simple purchase of $20 on Amazon is covered for replacement but not this professional medical requirement. I ram filling an consumer fraud on Lens crafter so that they stop this scam in cheating consumers at high cost and absolutely zero service.

my husband and I visited lenscraft store in 5550 Whittlesey Blvd, Spc 320, Columbus, GA 31909. we noticed that the eye exam will be handled by doc remotely, however we were quite surprised that the session with doctor were completed for less than 5 mins each for my husnand and I. when performing eye exam, the associate in store did not even switch lens per doctor instruction, we both end up with using one len to quickly complete the check. in addiiton, it is quite unbelievable that within same store, the associate did not release the eye exam result to the sales associate to choose our frames till we were asked to pay first. in our situation, my husband were performing eye check with having wallet with him and I was refused to choose frame simply bcs the $10 eye check expense was unpaid. I had never expeirenced this kind of untrust relationship before in any store, this is quite exceptional.

This is regarding the LensCrafters store at Twelve Oaks in Savannah, Georgia.I like the in house eye doctor very much but I tried for several days to call and get my contact lens prescription and didn't get a call back, and I called the store floor to get them to check on my prescription with the doctor's staff and the manager, who eventually called me back, was extremely rude and hung up on me. Their glasses are way too expensive, you end up paying as much out of pocket after using your insurance as you would paying cash at another retailer.

On June 13, 2026, I ordered glasses from Lenscrafters Sherman Oaks on Van Nuys Blvd. following a visit with their optometrist. I paid their asking price of $1,095.99. During the course of the next nearly 3 months, I called NUMEROUS TIMES to inquire about the status of the glasses. On several of those numerous occasions, I was able to reach a woman who identified herself as ABBY, the store manager. Abby was unable to provide the status during the times I was able to contact her, but promised to call me back with this information the following day. She claimed she needed to speak with the "optician" before she could let me know the status of the glasses I had ordered. These calls ranged from approximately 3 weeks after purchase all the way up through September 8, 2026. On not one of these numerous occasions did Abby follow through with a return phone call to me as she had promised. Other staff members were equally unhelpful. The excuse being repeatedly proffered was "your prescription is high and complex." On September 8, 2026 Abby came up with a new reason for the delay having to do with the frames being unavailable for a part of the time. No one ever explained to me what was going on or followed up on Abby's repeated FALSE promises to call me back with an update. Prior to September 8, 2026, no one ever called to inform me there was any issue of availability of the frames. Plain and simple: Either these people possess a callous disregard for the care of their patients OR they are disgusting liars or both. On September 8, 2026, after I expressed my anger and disgust with this situation, Abby then told me there were "two options: continue to wait or obtain a refund." There was no mention of expediting completion of the glasses. If no stars was an option, that would have been the rating. I will never again step foot in Lenscrafters Sherman Oaks. The California State Board of Optometry needs to investigate this facility.

If you are thinking about buying the Tiffany glasses in the "Frosted Pale Sapphire" color—which looks a bit like mint green (TIFFANY & CO. 0TF4231U)—you should really think twice. They aren't exactly cheap, and the color changes; I bought mine just nine months ago, and the bottom part of the frame is already turning beige. Tiffany is a brand known for quality, but in this case, I don't think that quality holds up. What’s even more unbelievable is that LensCrafters won't honor a warranty because I supposedly didn't buy insurance. If you're buying a quality product—or at least what you *think* is a quality product—why are you forced to buy insurance? My recommendation is to avoid buying from LensCrafters and to choose a brand other than Tiffany; or, if you are set on Tiffany, pick a color other than Frosted Pale Sapphire/mint green (TIFFANY & CO. 0TF4231U). Updated 14/09/2026 If you are planning to shop at LensCrafters in West Palm Beach—or any other LensCrafters location—think twice. If you run into any issues with your glasses, they won't stand behind the product unless you purchase the insurance they offer (which they essentially force you to buy); otherwise, any damage to your glasses becomes entirely your responsibility. That is the response I received from the West Palm Beach store. It doesn't matter how expensive the glasses are or if you buy a premium brand; LensCrafters simply won't take responsibility. Their customer service is abysmal, and the service at the West Palm Beach store is a disaster. Do your research and choose a different retailer where you can get better service, better quality, and a better warranty. This business gives the same canned response to everyone who writes a review; they appear very receptive, but in practice, they are the opposite. I received a link to fill out a form so my case could be evaluated, and I also contacted the store where I made the purchase. Basically, they told me the discoloration of my glasses frames was my fault, accusing me of leaving them in the sun, dropping them, and wearing them on top of my head—apparently, they live with me and I hadn't noticed! These accusations are insulting and disrespectful to someone filing a warranty claim. They went on to say that if I hadn't purchased insurance, I had no right to make a claim. My question is: why should I have to buy insurance for a product that ought to guarantee quality from the start? They practically force it on you, or else you lose out as a consumer; they wash their hands of the matter. On top of that, they referred me to a website that tells you to go back to the store where you bought the item—it’s a perfect setup for them: they just pass the buck and no one takes responsibility. That’s LensCrafters for you (1937 Military Trl Ste A, West Palm Beach)—a garbage store that won't stand behind the quality of what they sell.

2 pairs of progressive glasses. Like full readers Can't see distance. The reading part of glasses is near the full lens and they do the reading part up the sides. Like who reads out the sides..waste of money.

The appointment was scheduled online, and our insurance information was entered exactly as it has been for the past several years. At no point during the online scheduling process or in the appointment confirmation were we informed that LensCrafters no longer accepts our insurance. When my wife arrived for her appointment, she was told that LensCrafters no longer accepts our insurance and that she would have to pay out of pocket for both the eye exam and the glasses. This was extremely disappointing and frustrating. If a business stops accepting a customer's insurance, that information should be clearly communicated during the scheduling process and in the appointment confirmation—not when the customer arrives for the appointment. My wife canceled the appointment, and we will be taking our business elsewhere. To be honest, LensCrafters was never the cheapest or the fastest when it came to accommodating our needs, but we continued to use them because we were familiar with the company. After this experience, there is no reason for us to continue doing so.