LensCraftersReviews of lenscrafters.com

"I ordered prescription Ray-Ban Meta glasses on November 30th, a purchase exceeding $650. Prior to ordering, I explicitly inquired about shipping to Toronto, my upcoming relocation destination. I was assured delivery within 2-3 weeks, aligning perfectly with my holiday plans. However, the delivery process was a complete debacle. After weeks of conflicting information and missed deadlines, I finally secured a pickup date. When I requested shipping instead, I encountered further delays and incompetence. Despite numerous calls and promises, the glasses were not shipped on the agreed-upon date. The store manager's attempts to rectify the situation were ineffective and frustrating, culminating in a humiliating experience with prolonged holds and dismissive behavior. Ultimately, I was forced to accept a refund, deeply dissatisfied with the entire experience. Lenscrafters' customer service at the Bayshore Mall location is woefully inadequate. Their inability to fulfill promises, coupled with a lack of professionalism and accountability, is unacceptable. I strongly advise against purchasing from this store and urge Lenscrafters to address these serious issues."

DON'T BUY GLASSES HERE!!! I purchased a pair of glasses here and right after the 30 day mark, I noticed several marks on both lenses that I believe to be crazing, likely due to poor quality or craftsmanship. These marks cause significant glare when light hits them, making the glasses uncomfortable and difficult to use. The crazing is continuing to grow across the lenses. I have been wearing glasses for over 15 years and have never encountered anything like this before. When I came into the store, before I even got a chance to explain the problem, I was told that nothing could be done because I was slightly beyond the 30-day window (we're talking 3-4 days max). While I understand the policy, I was only a few days past it, and I would have come in sooner had I noticed the issue. I was hoping for at least some understanding, given that this appears to be a quality problem with the lenses, not something caused by accidental damage. An employee but the name Rachel looked at the lenses but claimed she couldn't see the marks, despite my best efforts to show them. The lighting in the store was poor, which made it more difficult to see them, but I could still clearly spot the marks. I attempted to show her the marks multiple times, even circling them on the lens but she continued to claim she couldn't see them. This situation was incredibly frustrating, to say the least, especially since I paid for the "premium" lenses. After leaving the store, I was able to capture a very clear photo of the damage in better lighting. I was also informed that I needed to have purchased accidental damage coverage for any repairs to be made. However, this isn't a case of accidental damage--it's a quality issue, and I believe LensCrafters should stand behind the products they sell, especially when they show signs of damage so quickly. I paid a significant amount of money for these glasses, expecting them to last for at least a few years. Instead, they started deteriorating within a month and now I will have to guy new lenses somewhere else. This is absolutely unacceptable, do yourself a favor and go buy your glasses somewhere else.

I had an eye test appointment at the Pickering Town Centre branch. When confirming over the phone i made clear that unless i am seen on time, the Appointment should be rescheduled. I was assured that it was going to be ok. When i arrived, i was waiting for half an hour. When i asked the staff, i was told that things happen. I wasn’t able to wait any longer, so i had to leave without the test.

Paid over $800 for glasses online. It said it would take 2-3 weeks to get which i understood. I paid the extra money to get next day air for the glasses when they were ready since i really needed them. Around 3 weeks later i get a notification that they are shipping. They never showed up. They show delivered on the website but they never made it here. I contacted the site and let them know and they said they could replace them which would take another 3 weeks. I need the glasses and since thats all i could do i agreed. A few days after the agreement i get an email saying they need to confirm my shipping address (understood) and need a copy of my most recent prescription and it would need to be within the last year. Im at work. I dont have my prescription. Ive already sent it to you once why can you not use that? No response. Another email to them a couple days later. Where are we at with the glasses? No response. Call customer service and after the dang robot giving me endless options to be able to get to a real person it finally puts me through to the hold music. almost a half hour later listening to the music and i cant take it anymore and hang up. So here i am a week later hoping maybe this review will make someone contact me as i have now paid my money and going on a month later still have no glasses or no idea if i am even getting the glasses. For something so important to some people you would think there would be some sense of urgency when a mistake like this happens but i guess not.

Good luck getting someone to answer the phone. They are no more attentive in person either. Doctors are fine, but admin staff is incredibly bad.

Thank you for responding. Just wanted you to know.

After yesterday's comments over (Sharon Stone) her personal perspective of Americans it would be wise to cut ties with her. This will obviously go viral and damage the reputation of Lenscrafters.

This company is not a company for someone who needs glasses quickly. I went to claim them three times after the 10 days that they assured me it would not take longer than that and even today I have not received them. Today is Friday November 25, 2024. I bought them in the city of Leominster, MA and my name is Gabriel. Just in case.