LensCraftersReviews of lenscrafters.com

DO NOT WASTE YOUR TIME OR MONEY AT LENSCRAFTERS! This location is a chaotic mess with consistently rude and unhelpful staff. I shelled out OVER $400 (with insurance!) for "all the bells and whistles" on new lenses, and what did I get? A pair of glasses I CAN'T EVEN SEE OUT OF! Turns out, my PD and seg height are OFF BY 2 MM! Completely unacceptable and now I'm stuck with glasses that are likely making my vision worse. I tried to be understanding, thinking maybe it was just me adjusting to progressives, but no, the lenses were just plain WRONG. Every time I've gone to the Abercorn location, it's a zoo with a "2-hour wait." Seriously?! I called, desperate for help, and the LOD told me to come in because he was "too busy" to talk on the phone. So much for customer service. Then, I called another location, and the guy actually LAUGHED and told me it was past the 30-day return window (even though the glasses were MADE WRONG!) and then HUNG UP ON ME! Rude and unprofessional doesn't even begin to cover it. If I'd wasted my time going to the store like the first LOD told me to, I'd have lost a whole day for nothing. Their "Accufit" technology? More like "Accufail." It's clearly not accurate if my prescription is completely off. LensCrafters is just another greedy corporation that cares more about your money than your eyesight. I'm done. Done with the long waits, done with the rude staff, and definitely done with their incompetent lens making. I'm taking my business to America's Best where they actually know what they're doing. Save yourself the headache and go somewhere else. You'll thank me later.

It has taken 2 weeks longer to get my glasses than I was originally told. When I asked about this on the original estimated delivery date I was told I would be getting money taken off of the order amount to make up for it but when my glasses finally shipped they still charged me the full amount, so that is 2 lies I have been told. Along with that is straight up incompetence. I got my glasses today and they sent my glasses with clear lenses instead of the transitions I ordered. So now instead of washing my hands of them and going on with my life I am being forced to endure them again to get the correct lenses. Use me as a warning to NEVER get glasses with lenscrafters, they are incompetent liars.

My order of a pair of prescription glasses has been „in process“ for almost three weeks now. If I ask the customer service to cancel the order, they always say they can’t cancel it because it’s supposed to be shipped, but that just never happens. So although I made a payment, it is completely uncertain when and if I‘ll ever receive my glasses. Do yourself a favor and don’t order from them.

12yr old Daughter’s glasses broke, she was still using them because she is very blind without them, we had superglue holding them together. Contacted LensCrafters in Eugene Oregon. They ordered us a replacement without turning in old glasses on warranty. When they arrived my wife went to get them they handed them to her, she asked if she needs to sign anything, they said no and she left. 5 minutes later while already in her car on the road they called her saying she has to bring them back asap because she has to turn in the old ones in order to get the new ones. So she did. They made the mistake. My daughter had her glasses break again at school, she set them down during PE so they wouldn’t get broken more. After PE she went to grab them and they were gone, nowhere to be found. Wife tried to pick the new ones up again and even told them of our circumstances. They still won’t release them. She is very blind, we have no spares. She is up for a new prescription in a few months so I don’t want to buy another set, then buy another new pair. Why can’t you guys just release them? Lost a customer because of this. Nobody seems to know their own policies at the Eugene store. Very unprofessional, made to feel like we were wasting their time. We just want our daughter to see. If there is an extra fee, we will pay it! But that hasn’t even been offered. UPDATE found out my wife even paid them the $50 deductible required, now in order to release them we have to pay an additional $253 out of pocket.

Ordered prescription sunglasses online. My order has been processing for over 1month! I call and they say they are behind and keep waiting! Looking for where to file a complaint. Lenscrafters is who did my eye exam they have everything they need!

It had been 7 years since ordering new glasses, after dealing with both LensCrafters store and LensCrafters online, I know why. The absolute lack of communication by both the store and online is stunning. Ordered glasses in the store and was never notified they were ready to pick up. While at store asked about ordering Oliver Peoples frames. Told no, they cannot help me as they don’t sell his frames. So on 12/30/24 ordered the Oliver Peoples frames online. Stated I would have them on 1/9/25. No. Nothing. No glasses. No emails. Nothing. Did chat. Told I would have them 1/22/25. Again 1/22/25 came and went with no glasses and no email. No communication at all. Called and was told they were swamped with end of year orders and the snow storm threw them off schedule. Was told I would receive them 1/29/25. I actually did receive them but they had not even bothered to clean the measurement black dots off of the lenses. No communication and extremely unprofessional. Run away from LensCrafters if you value your sanity. 1/4/25 UPDATE. Hey Luxottica your little link to share experience DOES NOT WORK just like your LensCrafters Customer Service. Absolute Gaslighting to ask people to go to a link that does not work. Once again HORRIBLE CUSTOMER SERVICE.

This company is a mess. I order online eyeglasses flame. The frame was broken. I stared the return processes online. never received the return level. call them and the customer service try to make you feel guilty. I give the 0 score.

I’m very disappointed with LensCrafters and will never again order glasses from them! I placed an order on 1/15, never even received a confirmation email, and had to call on 1/21 to get confirmation of the order. I was told the glasses would be ready in 1-2 days. I called back on 1/22 and now estimated delivery date is 2/2. I spoke to a customer service agent who was rude and tried to blame the lab delays on weather.