LensCraftersReviews of lenscrafters.com

Went to Rio Gaithersburg location. I told them about using my insurance for prescription glasses. They asked me to look for frames. Spend some time and finally selected one. However they said VSP is not in network! Total waste of my time. They should have asked me beforehand.

I ordered Ray Bay meta glasses with prescription lenses on 31 May. It is now 15 July. I was supposed to have the glasses by 11 June; however, they never arrived. I called 5 times, emailed numerous times, and was told the frames were "out of stock" - though other people online were getting their glasses despite this "out of stock" issue. On July 4th, over a month after I ordered the glasses, I was told that they would be sending a replacement set...but I never received my original order. They then cancelled my order, and created an entirely new order. Yet on 15 July, I had to call again, as I had heard nothing. Again I was told the number of frames in stock was "zero". This company will us owned by Luxottica, the same company who owns ray ban ...yet they can't seem to get their own products in stock. These glasses cost me $700. I am beyond pissed off. Their customer service team is completely clueless. No one has any idea what the hell is going on. How is this company still in business? I'll be cancelling my order and taking my business elsewhere.

LensCrafters in Vaughan Mills, Ontario Canada. My family and extended family have been customers for over 40 years, but not anymore! They are now a large conglomerate with no heart, no customer service skills, other than trying to upsell you. My granddaughters designer glasses had a problem with a hinge after 1 year. Without a warranty plan, they were unwilling to help! Obviously they don’t stand behind what they sell. My son in law fixed it! 😳 We are all taking our business to COSCO, where they do stand behind what they sell! ✴️✴️✴️. In 2023, LensCrafters lost a class action lawsuit based on misleading pricing. Why am I not surprised? It’s too late to turn back now. My family’s opinion of LensCrafters stands! Automated reply or not. 😡

Came in for a 440p appointment - wasnt seen left at 615 pm asked for a rescheduled date but was advised that I may have another 1 1/2 hours wait. Got a refund. absolutely terrible service.

I visited a local Lens crafter store today and I left without glasses. I went to have my annual eye exam in the Charlotte NC area where I used to live, I now live on the coast in NC close to Wilmington. I liked my Optometrist in Charlotte, so I have not changed to a local one. I got a new prescription, and I needed glasses but instead of getting them in the Lens Crafter Store in Pineville NC or Warby Parker in Charlotte like I normally do I thought I would just go to Wilmington NC Lens Crafters store. I WAS DISAPPONTED AND LEFT WITHOUT glasses. When I drove up to the store it looked new, nice, I had the same feeling when I walked in. I had in mind I wanted Ray Bans prescription glasses like what I wear now but I saw a pair of Oakley Frames I liked, they felt really good but they were damaged so I needed some help from customer service. I was the only person in the store, and it looked like there were 5 to 6 workers but they were all talking to each other and not helping me. I kept looking at them and a young women asked if I had a question. I said yes. I said I like the Oakley glasses, but they are damaged and do you know if you have anymore? She said I don’t know I will have to ask. Time passed and she never came back. Later I saw her standing down at the back of the store chatting with coworkers again. They all seemed young, not interested in helping me. I left. I will now have to find somewhere else to get glasses. I wanted to let you know about this bad experience.

Sent the wrong glasses not once but twice, messed up the return process multiple times, screwed up the refund for months and ultimately I lost out nearly 100 bucks. Completely incompetent.

Very Poor Customer Service- LensCrafters Watchung NJ - Ordered Glasses & paid in full on 4/30/25 but I HAD TO CALL 5/16/25 to check if the glasses came in which was 5/2/25 (2 weeks earlier) they said they texted BUT THE NUMBER IS A Land phone - I Do Not have a cellphone - my account does have my email * I have shared with Consumer Affairs & will be sharing with Better Business & LensCrafters Corporate & I will also share this experience with other seniors to Beware - this is what happens when you pay in Full - LensCrafters isn’t interested in reaching the Customer * * Word of Mouth is PowerFull & It Travel *

Bought glasses online. using my doctor prescribed prescription which was the same as another pair of glasses I purchased two years prior. LensCrafters had a deal so I thought I could maximze my benefits. After buying the glasses I received no email confirmations. After a month of having glasses I realized I was getting headaches and dizziness, which stopped when I stopped wearing the glasses. I took them to LensCrafters and they said they could do NOTHING. So I paid $800 dollars and got a product which does not work and they are not willing to fix. This was last year but I am just realizing now how wild this is to do. DO NOT SHOP HERE.