LensCraftersReviews of lenscrafters.com

There's one thing that made my experience great, the woman who solved my problem. I can't credit this to "what the company did", but on one thing, the person who helped me, Precious. Having had a ton of issues with the online ordering (which needs work), Precious was able to fix the issue for me.

Very easy to use.

Great service,

About a month ago, I had an eye exam at LensCrafters and later ordered glasses online through their website. However, when the glasses arrived, my vision didn’t improve—in fact, it seemed worse. Frustrated, I returned to the LensCrafters store where I had my eye exam to get help resolving the issue. I was fortunate to be assisted by Talina, and I cannot say enough good things about her. If I could rate her on a scale of 1 to 10, she’d score a 100. Talina’s customer service is outstanding. Despite my frustration and emotions about the situation, she remained professional, patient, and incredibly kind throughout the process. She took the time to explain everything clearly and ultimately fixed my glasses so I didn’t have to go through the hassle of returning them. Talina is an exceptional asset to your company and an excellent representative of LensCrafters. I highly recommend visiting her at the Boston Street store in Baltimore, MD, if you ever need assistance. She truly turned my experience around!

I appreciated that the total I could see on the screen was what I actually ended up being charged. For some reason there are several glasses sites that show a low price and then increase it massively when you go to check out. LensCrafters was straightforward and showed what I would actually pay. They took my insurance and allowed me to virtually try on the glasses. This was a great experience.

The online system presented products, options and pricing very well. Ordering, billing and shipping were also presented and performed without issue. Great service and product.

Easy process to get the invoice for reimbursement of the vision insurance. The chat system works efficiently

LensCrafters makes it so easy. We travel and move around a lot, and it is so nice to know I can easily replace my lost of broken glasses no matter where I am. Thank you!